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Profile of Qualifications
- Results driven leader possessing over 15 years of experience in the hospitality industry.
- Skilled in building, coaching and leading high performance teams.
- Top notch interpersonal skills, critical to providing excellent customer service, maintaining lasting relationships and ensuring overall satisfaction.
- Strong attention to detail with a comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.
- Possesses linguistic fluency in English and Spanish.
Key Areas of Expertise
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Management Event Coordination |
Hospitality Industry Knowledge Interpersonal Communication |
Customer Service Team Building
|
Professional Synopsis
La Cazuela Restaurant, Lawrenceville, GA 2007- Present
Manager / Event Planner
- Leverage strong organizational and hospitality skills to ensure smooth coordination and execution of various events, including wedding receptions, graduations and conferences.
- Develop and implement highly effective training initiatives to increase employee performance.
- Provide top notch customer service; form positive relationships, resolve inquiries and follow up to ensure satisfaction.
- Motivate and excite team members; encourage team building and retention.
- Oversee all facets of event coordination, including gathering client needs, menu selection and fulfilling contractual obligations.
Monterrey Mexican Restaurant, Roswell, GA 2001-2007
Assistant Manager
- Demonstrated strong management abilities while simultaneously providing excellent customer service to restaurant patrons.
- Coached staff members on effective strategies to increase customer satisfaction.
- Enhanced overall customer experience, resulting in increased repeat business.
Various Restaurants 1999-2001
Server
- Gained valuable exposure to best practices within the hospitality industry.
- Participated in various continuing education courses focused on topics such as company policy compliance, food safety and leadership.
Education & Professional Development
Associate of Applied Science, Hotel, Restaurant, and Tourism Management,
Gwinnett Technical College, Lawrenceville, GA; 2016
Relevant Coursework Completed in Event Planning; Food and Beverage Management; Travel Industry and Travel Geography; Hospitality Marketing; Industry Safety Procedures and Hospitality Law.
Food and Beverage Certificate
Event Coordinator Certificate
ServSafe Certification; 2016-2020
Professional Bartender Certification; 2000
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