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- 1006 Country Ln. Ewing, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Sales Manager Case/Collection Manager
Highly self-motivated and results-driven management professional with more than 13 years providing high-performance service sales support, customer relations management, and operations administration in the law practice, telemarketing, and hospitality businesses.
Detail-oriented, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.
Market Research & Planning
Service Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Inter-Office / Agency Coordination
Credit & Collection
Accounts Receivables Management
Skip Tracking Operations
Negotiations & Diplomacy
Planning & Execution Support
Inventory Management Support
Policies & Regulatory Compliance (i.e. OSHA, FDCPA, etc.)
Staff Supervision & Training
Records & Document Management
Bilingual in Spanish and English
LexisNexis, & MS Office
Email/Webmail, Web Research, & Social Networking
Sales & Account Management
Addressed and processed client calls and payments with utmost professionalism, with a view to repeat business through exceptional service quality and interpersonal communication fiat.
Helped organize promotional events with company sponsors to generate market interest, presenting current products or launching new lines.
Credit & Collection Management
Developed effective collection strategies using available resources to analyze customer s financial situation.
Customized payment options, securing customer commitment while creating a positive customer experience.
Investigated and identified confidential account holders through skip-tracing.
Monitored accounts and supported clients on default by offering settlement solutions based on their finances.
Adhered to and ensured staff compliance with quality standards, business ethics, professionalism and the applicable laws and regulations that govern 3rd party collections
Communicated with clients and strengthened relations through active listening to ensure a positive encounter.
Handled and resolved customer complaints to restore confidence and patronage.
Operations Management Support
Increased company productivity by enforcing company policies and procedures.
Identified process/workflow inefficiencies, recommending workable and cost-effective solutions to management.
Account Rep., Law Firm of Ryan E. Calef & Associates, LLC Bristol Township, PA Mar 2004 Present
Valet Driver, Precision Valet, LLC New Hope, PA Jul 2015 Present
Radio Equipment Monitor, Xxxxxx County Community College Xxxxxx, XXXXXX Sep Dec 2001
Telemarketer, DMD Marketing, Inc. Ewing Township, XXXXXX Sep Nov 2001
Education & Credentials
B.A. in Communications, RUTGERS UNIVERSITY New Brunswick, XXXXXX (2006)
A.A. in Communications, XXXXXX COUNTY COMMUNITY COLLEGE West Windsor, XXXXXX (2003)
Awards & Recognition
Received employee of the month several times.
Recognized for monetizing defaulted accounts by $107T in one month.
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