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Yyyyyy x. yyyyyy

- 1006 Country Ln.Ÿ Ewing, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales Manager Case/Collection Manager


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 13 years providing high-performance service sales support, customer relations management, and operations administration in the law practice, telemarketing, and hospitality businesses.

    Detail-oriented, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics.


Key Expertise

Sales Management

    Market Research & Planning

    Service Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

Claims Management

    Investigative Research

    Inter-Office / Agency Coordination

    Case Management

    Credit & Collection

    Accounts Receivables Management

    Skip Tracking Operations

    Negotiations & Diplomacy


    Planning & Execution Support

    Inventory Management Support

    Process/Workflow Improvement

    Policies & Regulatory Compliance (i.e. OSHA, FDCPA, etc.)

    Staff Supervision & Training

    Records & Document Management

    Bilingual in Spanish and English

    LexisNexis, & MS Office

    Email/Webmail, Web Research, & Social Networking


Professional Experience


Sales & Account Management

    Addressed and processed client calls and payments with utmost professionalism, with a view to repeat business through exceptional service quality and interpersonal communication fiat.

    Helped organize promotional events with company sponsors to generate market interest, presenting current products or launching new lines.

Credit & Collection Management

    Developed effective collection strategies using available resources to analyze customer s financial situation. 

    Customized payment options, securing customer commitment while creating a positive customer experience.

    Investigated and identified confidential account holders through skip-tracing.

    Monitored accounts and supported clients on default by offering settlement solutions based on their finances.

Compliance Management

    Adhered to and ensured staff compliance with quality standards, business ethics, professionalism and the applicable laws and regulations that govern 3rd party collections

Customer Relations

    Communicated with clients and strengthened relations through active listening to ensure a positive encounter.

    Handled and resolved customer complaints to restore confidence and patronage.

Operations Management Support

    Increased company productivity by enforcing company policies and procedures.

    Identified process/workflow inefficiencies, recommending workable and cost-effective solutions to management.


Work History


Account Rep., Law Firm of Ryan E. Calef & Associates, LLC Ÿ Bristol Township, PA Mar 2004 Present

Valet Driver, Precision Valet, LLC Ÿ New Hope, PA Jul 2015 Present

Radio Equipment Monitor, Xxxxxx County Community College Ÿ Xxxxxx, XXXXXX Sep Dec 2001

Telemarketer, DMD Marketing, Inc.Ÿ Ewing Township, XXXXXX Sep Nov 2001


Education & Credentials


    B.A. in Communications, RUTGERS UNIVERSITY Ÿ New Brunswick, XXXXXX (2006)

    A.A. in Communications, XXXXXX COUNTY COMMUNITY COLLEGE Ÿ West Windsor, XXXXXX (2003)

Awards & Recognition

    Received employee of the month several times.

    Recognized for monetizing defaulted accounts by $107T in one month.

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