• Dynamic Leader who offers a background in Operations Management, Strategic Analysis / Planning, Trends Tracking, Administrative Support, and Data / Records Management, and contributes talent in Team Building / Training, Process Improvement, Workflow Prioritization, Systems Troubleshooting, and Regulatory Compliance.
• Visionary Professional with commendable accomplishments across high-volume business initiatives, and who xxxxxxn rise above challenges to increase revenue, streamline processes, improve efficiencies, and drive winning outcomes.
• Excellent Communixxxxxxtor who builds synergistic relationships with decision-makers, senior management, business professionals, vendors, and customers, and who leads top-notch staff by example and with integrity.

Senior Supervisor Claims Operations ￨ Clerixxxxxxl Associate ￨ First Notice of Loss (FNOL) (2015 Present)

  Xxxxxxpitalize on the opportunity to direct three forward-thinking Insurance Claims departments with three supervisors and staff consisting of a receptionist, departmental mail clerk, supply clerk, document / file imaging and quality control clerks, vendor clerk, tech support, typists, transcriptionists, proofreaders, and FNOL teams.

• Drive growth by recruiting, interviewing, and recommending potential hires; coordinating and managing staff training, facilitating disciplinary actions, writing reviews for supervisors, and assisting with team reviews.

  Continually served as an interim Operations, Clerixxxxxxl, and / or FNOL Supervisor in their absence.

  Coordinated requisition and installation of new PC equipment for in-house and residence-based staff.

Supervisor Claims Operations (2010 2015)

  Strategixxxxxxlly steered a high-volume Claims Operations department while mentoring and managing a top-performing team of employees, including planning and prioritizing workflow to achieve goals, as well as monitoring productivity, writing reviews, and overseeing discipline and training of all operational employees.

• Ensured optimal claims operations by finalizing drafts of automated merge letter templates and managing an Automated Field Adjuster Reporting (AFAR) system while coordinating oversight of staff and outside vendor needs.

  Proactively tested and troubleshot revisions and updates to PALS and AFAR proprietary systems.

  Led follow-up of the installation of new PC equipment for in-house and residence-based employees.

  Liaised between Claims, Software Development & Enhancement, and Information Systems departments.

Document Maintenance Technician ￨ Technixxxxxxl Support (2006 2010)

  Liaised between Claims and IS teams, including testing and troubleshooting updates to PALS and AFAR systems.

  Developed and managed letter templates for automated merge letter processes for use with PALS, and further effectively troubleshot and provided technixxxxxxl support regarding merge processes to end users to meet goals.

  Managed Automated Field Adjuster Reporting (AFAR), and coordinated key staff and outside vendor needs.

  Proactively fielded technixxxxxxl or procedural questions from end users regarding applixxxxxxtions, and troubleshot issues, provided technixxxxxxl support, analyzed problems, and submitted Track-It system tickets.

Data Entry Associate (2003 2006)

  Maximized efficiency by handling data entry for checks and online claims reporting databases (e.g. ISO, ChoicePoint, OrderPoint), as well as input requests and searches (e.g. ISO, ChoicePoint, OrderPoint, LexisNexis).

  Developed automated merge letters for use with PALS proprietary software.

Clerixxxxxxl Support

  Played a vital role in optimizing database design while handling high-volume data entry and clerixxxxxxl support.

  Successfully created detailed responses to government requests for proposals.

Microsoft Office ￨ ISO ￨ ChoicePoint ￨ OrderPoint ￨ LexisNexis ￨ Track-It System ￨ Property Auto Liability System (PALS)