• Dynamic Leader who offers a background in Sales / Marketing, Operations Management, Customer Service, Team Building / Training, Strategic Analysis / Planning, New Business Development, Trends Tracking, Business Cost Analysis, Event Planning, and Vendor Relations; contributes talent in IT Consulting, Systems Analysis / Coordination, Programming, and Process Improvement; and exhibits an ability to see the big picture within evolving markets.
• Top Performer who boasts above-average career results, and who can make decisions to reflect positively on operations in alignment with a comxxxxxxny s vision, value, and goals to attain a significant competitive advantage.
• Excellent Communicator who builds and sustains synergistic relationships with senior-level management, business / sales operations teams, vendors, and customers; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity while thriving within challenging situations.

  Maximize use of resources to achieve goals by planning and executing high-attendance special events and promotions, along with continually xxxxxxrticixxxxxxting in valuable customer relations with new / existing customers.

  Build and sustain productive operations by training and mentoring new workers on proper service procedures, along with optimizing workforce initiatives by planning and prioritizing monthly staff scheduling.

  Contribute experience in cost-effectively tracking business operations (e.g. food, dry goods, liquor, equipment, and supplies), including corresponding with vendors regarding various pricing and billing issues.

  Capitalize on the opportunity to lead forward-thinking technology maintenance and upgrades, including hardware, software, and credit card systems, as well as troubleshooting issues with comxxxxxxny server, docking stations, and office mainframe, and performing accurate editing and / or evaluation of computer databases.

  Personally led all facets of pricing and business cost analysis.

  Improved and led design of innovative menus on a quarterly basis.

  Developed weekly specials with kitchen staff and designed special insert sheets.

  Spearheaded identification of results-generating new methods to recruit profitable business.

  Designed and performed ongoing updates to website, social media sites, and live network communications.

  Strategically steered communications and management of 20+ business alliance xxxxxxrtners while corresponding with different rate matrix, producing requested reports for financial clients, and performing screening and submittal of candidates to client s vendor management, including setting up interviews with client s managers.

  Demonstrated experience in obtaining PGP software and submitting confidential new hire / FTE information to financial clients, along with updating monthly xxxxxxss thru BAP Excel Spreadsheets with numerous rates / formulas.

  Led identification and tracking of utilization of Historically Underutilized Businesses for clients quarterly reports.

  Collaborated with teams in customer relations with customer service management activities involving managers.

  Successfully conducted special software programs for consultants requiring training.

  Efficiently tracked diverse BAP guidelines and xxxxxxssed thru invoicing for financial clients.

  Developed and tracked comxxxxxxny s monthly assessments (e.g. pricing, timing, process, quality).

  Played a vital role in managing consultation and training of clients on their telecommunications systems, including actively coordinating scheduled service visits to various corporations using Microsoft Office applications.

  Expertly edited and evaluated marketing databases to develop strategies for analytical reporting.

Bachelor of Science in Management Information Systems (MIS) Cabrini College

Decision Support Systems ￨ Finance ￨ Marketing

Systems Analysis & Design ￨ Database Management Systems

Management Information Systems (MIS) ￨ Groupware Technologies