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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 Abc@xyz.com xxx-xxx-xxxx

 

Experienced administrative professional with several years of experience within high-stress environments along with a keen ability to provide high-level support to others. Experienced in managing both investment and insurance accounts, analyzing financial data, and providing customer support to both new and existing clients. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.

 

Key Competencies

 

         Project Management

         Insurance Regulations

         Financial Operations

         Vendor Management

         Data Analysis/Reporting

         Strategy Development

         Investment Products

         Risk Management

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Regulatory Compliance

 

Education

 

Bachelor of Science, Business Administration

The University of North Carolina at Greensboro, May 2013

 

Roscoe and Anne M. Allen Scholarship Recipient

Sigma Alpha Lambda Honor Fraternity

Multicultural Affairs Certificate of Merit

 

Professional Experience

Aon Hewitt, Charlotte, NC April 2014-December 2015

HR BPO Financial Representative/Discover Financial Services

  Directed several financial and administrative operations within a high-stress environment with a focus on increasing productivity and efficiency

  Utilized superior communication and interpersonal skills in order to foster positive rapport with customers and address any inquiries

  Successfully expedite cardholder issues which required working closely with several internal teams in addition to providing coaching on current investment trends and IRS regulations

  Processed customer 401k loans along with rollovers and distributions, ensured all internal processes were followed, and played a lead role in ad hoc projects

  Played an integral role in the review and analysis of current internal processes with a concentration on developing more streamlined processes/solutions

 

AmerisourceBergen Corporation, Charlotte, NC November 2013-January 2014

Benefits Investigation Specialist

  Coordinated several administrative operations which included reviewing client documentation, analyzing claims to determine insurance eligibility, and coaching clients on insurance related issues

  Processed client claim forms and reviewed deductible, co-pay, and co-insurance maximums in order to ensure appropriate insurance benefits were provided

  Entered new policy accounts, updated existing policies, and calculated premiums and/or refunds

Additional Professional Experience Includes: Intern, Guilford Education Alliance, UNCG Student Intern, New Growth Press, and UNCG Student Intern, PBI Performance Products Inc.

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 Abc@xyz.com xxx-xxx-xxxx

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include several years of experience in administrative and analytical roles within a variety of industries. In addition, I have a strong background in maintaining both insurance and investment accounts, reviewing complex financial information, and coaching clients on regulatory issues.

 

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Science in Business Administration from The University of North Carolina at Greensboro.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

Yyyyyy x. yyyyyy

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