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Yyyyyy x. yyyyyy

- 6981 Cornerstone Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


business operations project management


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 20 years providing high-performance sales and customer service, project management, and business operations management in the banking, and security solutions/asset protection industries. .

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optixxxxxxze resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Sales Management Support

    Marketing & Sales (Trad. & Online)

    Business Development

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

Business Operations Management

    Strategic & Tactical Planning & Execution

    Tactical & Operational Planning

    Technical Service Support Adxxxxxxnistration

    Total Quality Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Productivity Improvement

    Inter-Office Coordination

    Production Planning & Control

    Supply Chain Management

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

Construction Project Management

    Multiple Concurrent Project Management

    Systems/Business Needs Analysis

    PERT/CPM Charting

    Project Progress Documentation

    Project Budget Management

    Project Performance Review


    HR Capacity Planning & Execution

    Personnel Management

    Performance Metrics Management

    Staff Motivation & Training

    Records & Document Management

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Sales and Marketing

    Managed a recurring $52M revenue sales stream $34M in operating revenue budgets covering the states of XXXXXX, OH, West VA, MO, WI and KY, and Pittsburgh, PA.

    Provided strategic and tactical planning & execution of sales, including install, & world class service delivery to ensure a satisfying customer experience and repeat business.

    Assisted in the design and implementation of the corporate Core Sales Estimating program

Assisted Six-Sigma initiatives relative to Sales to Install process flow, improving Day 1 customer expectations

Harnessed effective customer service and public relations skills resulting in increased retention

    Improved Area Service Delivery resulting in higher customer SAT levels and maxixxxxxxzed service retention.

Project Management

Provided strategic and tactical direct in managing large projects covering industrial access control, camera, fire, and security systems, managing multiple projects concurrently while ensuring deliverables are met within deadlines, budgets, and customer expectations.

Implemented strategic and large construction projects in multiple job sites including Service to Sales Lead Program Beta Test, identifying sales opportunity and increased sales activities.

Identified and monitored project risks to proactively xxxxxxtigate and resolve issues in advance.

Business Operations

    Directed Front-Line Management consisting of 12 Area Level Direct Reports and 153 Operational Installation, Service, and Support Staff

    Teamed with Six-Sigma Black Belts on key business operations and retention issues

    Managed and trained service and installation associates, ensuring increased performance and positive P&L impacts.

Process Improvement

    Identified and executed operations efficiency improvements, facilitating process improvement for installation and service delivery, and streamlining cross-functional workflow processes

Oversaw the development and implementation of a Labor Scheduler and Service Power, Navigator scheduling system, Mobility Product Expert and Field Support during rollout, Mobile Security Management Sales to Install Process Improvement, Mobility Program Rollout Process and Field Implementation.

Assessed & implemented inventory processes that significantly reduced inventory carrying costs.



Yyyyyy x. yyyyyy

- 6981 Cornerstone Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Cost Management

    Conducted Area cost reduction analysis to deterxxxxxxne unit s viability and profitability improvement potential

    Reduced Service overtime costs by 20%+ YOY I 2012, and increased GM revenue; improving Area Level install by 10%+ YOY

Compliance Management

    Advocated safety initiatives to contain or xxxxxxnixxxxxxzed risk of incidents that adversely affect productivity.

Supervised teams of internal employees and outside vendors motivating them to meet deliverables within deadlines and budgets of the project.

HR Management Support

Motivate, train, coach, mentor and evaluate new and junior staff, providing the necessary tools to meet or exceed company expectations.

Conduct Demand vs Capacity Analysis in deterxxxxxxning manning and resource complement to meet business unit performance metrics and customer satisfaction during peak operations.

Fostered workplace diversity and employee engagement through team participation

Executed Service Enhanced Voluntary Separations to promote corporate restructuring initiatives


Work History


Operations Manager, EPS Security Oct 2014 Present

Area Manager Service, Tyco Integrated Security Ÿ Ohio, IN Ÿ Xxxxxx, MO Apr 2012 Oct 2014

Area Installation Manager, ADT Security Services Oct 1998 Apr 2012

Security Operations Manager, FIRST Xxxxxx Bank Feb 1994 Sep 1998

Lead Field Service Technician, Mosler, Inc. Oct 1991 Feb 1994

Service Technician, Engineered Protection Systems Apr 1988 Oct 1991


Education & Credentials



B.S. in Business Management (2014) | ASSOS (2011)

Professional Training & Certifications

    Kantech Global Card Access (2013) | DMP Security Products (2012

    Lenel (2012) | Six Sigma- Green Belt (2009)


Awards & Recognition

Consistently recognized as a top performer, earning several Presidents Excellence Awards

in Business Operations


Professional Affiliations

    Member: Nicet Level III | NFPA | ASIS | BFAAM

    Fire Alarm Contractor, Fire Alarm Technician, State of Xxxxxx

    Volunteer: Local MS Chapter


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