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Yyyyyy x. yyyyyy
- 6981 Cornerstone Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
business operations project management
Qualifications Profile
Highly self-motivated and results-driven management professional with more than 20 years providing high-performance sales and customer service, project management, and business operations management in the banking, and security solutions/asset protection industries. .
Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.
Well-organized with multitasking and prioritization skills that optixxxxxxze resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Sales Management Support
Marketing & Sales (Trad. & Online)
Business Development
B2B/B2C Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Business Operations Management
Strategic & Tactical Planning & Execution
Tactical & Operational Planning
Technical Service Support Adxxxxxxnistration
Total Quality Management
Process/Workflow Improvement
Continuous Quality Improvement
Productivity Improvement
Inter-Office Coordination
Production Planning & Control
Supply Chain Management
Policies & Regulatory Compliance (i.e. OSHA, etc.)
Construction Project Management
Multiple Concurrent Project Management
Systems/Business Needs Analysis
PERT/CPM Charting
Project Progress Documentation
Project Budget Management
Project Performance Review
Adxxxxxxnistration
HR Capacity Planning & Execution
Personnel Management
Performance Metrics Management
Staff Motivation & Training
Records & Document Management
MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
Sales and Marketing
Managed a recurring $52M revenue sales stream $34M in operating revenue budgets covering the states of XXXXXX, OH, West VA, MO, WI and KY, and Pittsburgh, PA.
Provided strategic and tactical planning & execution of sales, including install, & world class service delivery to ensure a satisfying customer experience and repeat business.
Assisted in the design and implementation of the corporate Core Sales Estimating program
Assisted Six-Sigma initiatives relative to Sales to Install process flow, improving Day 1 customer expectations
Harnessed effective customer service and public relations skills resulting in increased retention
Improved Area Service Delivery resulting in higher customer SAT levels and maxixxxxxxzed service retention.
Project Management
Provided strategic and tactical direct in managing large projects covering industrial access control, camera, fire, and security systems, managing multiple projects concurrently while ensuring deliverables are met within deadlines, budgets, and customer expectations.
Implemented strategic and large construction projects in multiple job sites including Service to Sales Lead Program Beta Test, identifying sales opportunity and increased sales activities.
Identified and monitored project risks to proactively xxxxxxtigate and resolve issues in advance.
Business Operations
Directed Front-Line Management consisting of 12 Area Level Direct Reports and 153 Operational Installation, Service, and Support Staff
Teamed with Six-Sigma Black Belts on key business operations and retention issues
Managed and trained service and installation associates, ensuring increased performance and positive P&L impacts.
Process Improvement
Identified and executed operations efficiency improvements, facilitating process improvement for installation and service delivery, and streamlining cross-functional workflow processes
Oversaw the development and implementation of a Labor Scheduler and Service Power, Navigator scheduling system, Mobility Product Expert and Field Support during rollout, Mobile Security Management Sales to Install Process Improvement, Mobility Program Rollout Process and Field Implementation.
Assessed & implemented inventory processes that significantly reduced inventory carrying costs.
Yyyyyy x. yyyyyy
- 6981 Cornerstone Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Cost Management
Conducted Area cost reduction analysis to deterxxxxxxne unit s viability and profitability improvement potential
Reduced Service overtime costs by 20%+ YOY I 2012, and increased GM revenue; improving Area Level install by 10%+ YOY
Compliance Management
Advocated safety initiatives to contain or xxxxxxnixxxxxxzed risk of incidents that adversely affect productivity.
Supervised teams of internal employees and outside vendors motivating them to meet deliverables within deadlines and budgets of the project.
HR Management Support
Motivate, train, coach, mentor and evaluate new and junior staff, providing the necessary tools to meet or exceed company expectations.
Conduct Demand vs Capacity Analysis in deterxxxxxxning manning and resource complement to meet business unit performance metrics and customer satisfaction during peak operations.
Fostered workplace diversity and employee engagement through team participation
Executed Service Enhanced Voluntary Separations to promote corporate restructuring initiatives
Work History
Operations Manager, EPS Security Oct 2014 Present
Area Manager Service, Tyco Integrated Security Ÿ Ohio, IN Ÿ Xxxxxx, MO Apr 2012 Oct 2014
Area Installation Manager, ADT Security Services Oct 1998 Apr 2012
Security Operations Manager, FIRST Xxxxxx Bank Feb 1994 Sep 1998
Lead Field Service Technician, Mosler, Inc. Oct 1991 Feb 1994
Service Technician, Engineered Protection Systems Apr 1988 Oct 1991
Education & Credentials
DAVENPORT UNIVERSITY Ÿ Grand Rapids, XXXXXX (2014)
B.S. in Business Management (2014) | ASSOS (2011)
Professional Training & Certifications
Kantech Global Card Access (2013) | DMP Security Products (2012
Lenel (2012) | Six Sigma- Green Belt (2009)
Awards & Recognition
Consistently recognized as a top performer, earning several Presidents Excellence Awards
in Business Operations
Professional Affiliations
Member: Nicet Level III | NFPA | ASIS | BFAAM
Fire Alarm Contractor, Fire Alarm Technician, State of Xxxxxx
Volunteer: Local MS Chapter
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