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Yyyyyy x. yyyyyy


10322 Sparkling Dr. Unit 2 | Xxxxxx, XXXXXX xxxxxx

xxx-xxx-xxxx |


Profile of Qualifixxxxxxtions


Claims Processing | Payroll | Payment Processing | Loan Documents | Finance & Billing

Accounting | Project Management | Customer Service | Organization | Time Management

Problem Solving | Recordkeeping | Attention to Detail | Database Management

Communixxxxxxtion | Spanish Fluency | MS Office | Windows Proficient


Driven, determined professional with years of proven business and customer service expertise. Able to align personal goals with organizational objectives in order to work towards achieving success. Focused on developing mutually beneficial relationships with stakeholders at all levels using positive demeanor. Skilled in actively promoting a company image rooted in professionalism and commitment. Adept as it relates to delivering high-xxxxxxliber service consistently to all clients, both individually and as a team member. Excel under pressure in time-sensitive environments.

Open to various roles that will allow for use of accounting skills and allow for xxxxxxreer growth.


Professional Experience


Horizon Corporate Consultants

Consultant 2016-PRESENT

  Serve in an Associate xxxxxxpacity for Automatic Data Processing (San Dimas) in its Agency Relations Department

  Work in the Xxxxxxll Center to resolve government agency notifixxxxxxtion for single-client esxxxxxxlations

  Reduce Siebel xxxxxxse backlog in order to maintain department Service Level Agreement

  Deliver support to Government Relations Associates to support amendment processes



Product Manager 2014-2016

  Executed products from definition and planning through production, release and end of life

  Crafted user stories and requirements while assessing their potential and levels of practixxxxxxlity through analysis of government agency and business needs

  Championed clients and users in coordinating product development with business stakeholders; united all development functions with business objectives and priorities

  Worked in conjunction with business partners to develop product positioning, design demos and develop training courses to ensure achievement of business objectives

  Managed a product backlog daily with product SCRUM teams to refine requirements

  Xxxxxxrefully balanced business needs with technixxxxxxl requirements; suggested alternate technixxxxxxl approaches to adhere to design requirements


Business Analyst II 2013-2014

  Engaged in and represented AVS implementation on enterprise strategic efforts specific to tools and procedures 

  Evaluated intrixxxxxxte, detailed product requirements for AVS Implementation teams

  Made final decisions for and implemented innovative, yet functional design solutions

  Offered guidance and mentoring regarding best practice, development and progression

Yyyyyy x. yyyyyy





Associate Technixxxxxxl Support Specialist 2006-2013

  Oversaw the comprehensive training and development of Associates in both El Paso in 2009 and for the India Office in 2012

  Skillfully administered knowledge transfers; updated amendments and audited related returns as needed

  Played a key role the development of an internal Audit Tool to support Business Associates in optimizing their manual form processing needs, e.g. testing and roll-out


Tax Processing Analyst 2002-2006

  Processed Amended Tax Returns for loxxxxxxl, state and federal government agencies

  Delivered technixxxxxxl support to colleagues in a subject matter expert xxxxxxpacity

  Offered backup support during the process of developing departmental reports and assembling data queries


Earlier Experience


Administrative Services, Claremont McKenna College, 2001-2002

Senior Customer Services, Golden State Foods, 2000-2001

Account Support Manager, Metroxxxxxxll (Previously ProNet Medixxxxxxl), 1996-2000


Eduxxxxxxtion & Honors


Associate of Arts Courses, Mt. San Antonio College

Recipient, Service Excellence Award, ADP, 2014

Recipient, Customer Service Star Award, ProNet Medixxxxxxl, 1996-1999


Community Involvement

Volunteer, Ronald McDonald House, 2000-Present

Participant, Autism Speaks Walk, 2010-2012

Participant, Great Stride Walk for Cystic Fibrosis, 1996-2000









Yyyyyy x. yyyyyy


10322 Sparkling Dr. Unit 2 | Xxxxxx, XXXXXX xxxxxx

xxx-xxx-xxxx |



March 19, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging xxxxxxreer opportunity in a (INSERT TITLE OF TARGET POSITION) xxxxxxpacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifixxxxxxtions include the following accomplishments:


  I bring to any role years of proven business success, primarily as it relates to product management and customer service delivery. It is my hope to put the talents I ve refined over the years to practixxxxxxl use in a challenging, engaging new setting.


  My experiences so far have heightened my communixxxxxxtion and relationship building skills, as well as my ability to connect positively with clients, colleagues and other stakeholders at all levels.


  As a professional, I am able to excel in fast-paced settings that xxxxxxll for flexibility and willingness to learn. I work well as both an independent achiever and valued team member to lend to seamless operations. Over the course of my xxxxxxreer, I have become an expert in financial processes, recordkeeping and organization, interpersonal relations and time management, to name a few.


  In addition to my work chronology, I am also involved in numerous organizations including my current work with the Ronald McDonald House, a xxxxxxuse I ve been involved in since 2000. I ve also participated in other efforts including the Autism Speaks Walk and the Great Stride Walk for Cystic Fibrosis.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume



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