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The Following Text Is An Unformatted Professional Resume Sample

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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Experienced operations and customer service professional with several years of experience within high-stress environments within the airline industry with a keen ability to lead others and successfully manage complex customer service issues. Experienced in supervising cross-functional teams, overseeing cargo operations, monitoring quality levels, and training new employees. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management.


Key Competencies


         Airline Industry

         Customer Service

         Warehouse/Cargo Operations

         Team Leadership


         Strategy Implementation

         Workplace Safety

         Quality Assurance

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Staff Management


Professional Experience


Delta Airlines December 2010-Present

Cargo Customer Service Lead

  Directly manage a variety of customer service and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Supervise cross-functional teams which requires providing individualized coaching in addition to a keen ability to diffuse difficult employee situations

  Maintain a strong knowledge of organizational policies and procedures, oversee all daily cargo operations, and fostered positive relationships with Customs Agents, USDA, and the Fish and Wildlife department

  Proficient in: Deltamatic, web vision, Microsoft Office Suite, MPS, yard functions, scrub desk operations, cooler operation, ETD/physical searches, and x-ray machine operations


Midwest Airlines June 2007-June 2010

Customer Service Representative

  Coordinated several administrative operations within the organization which included addressing customer inquiries/concerns in a timely and professional manner

  Fostered positive relationships with third-party government organizations such as TSA and CBP in addition to documenting customer complaints and identifying resolutions

  Facilitated the completion of all ground operations, played a lead role in several ad hoc projects, and assisted customers with last-minute travel arrangements


AirTrain Airways December 2003-November 2006

Supply Clerk/Lead Customer Service Representative/Crew Tracker

  Held several roles within the organization which included logistical and customer service related operations such as resolving customer service issues, resolving complex conflicts, and altering flight reservations

  Ensured all DOT compliance regulations were continuously adhered to, oversaw various warehousing tasks, and managed parts distribution

  Fostered a positive and safe working environment at all times, monitored customer service quality levels, and ensured all time constraints were met




Some College Coursework, 92 Credit Hours Completed

Morris Brown College

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