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L.A. Bowden
Operations Management Specialist
(xxx-xxx-xxxx abc@xyz.com
Logistics/Transportation/Distribution ~ Warehousing ~ Inventory
Business Development ~ Customer Service ~ Human Resources
Cost Controls/P&L ~ Safety Programs ~ Quality Assurance
Profile
Performance-focused, resourceful, innovative, and strategic leader, with a consistent track record of delivering results::
Boosted dock performance from 72.5% to 97% Line Items Shipped Complete (LISC) within first 90 days of hire as Warehouse Manager; 2013
Substantially improved operational performance by strategically redesigning warehouse employing Lean principles and techniques; 2014
High Performance Team (HPT) Coach instrumental in developing HPT culture; 2015-present
Assumed additional role of Employee Health & Safety (EHS) Coordinator; 2017-present
Ensured optimal operational performance of new facility as key collaborator in developing effective SOPs; 2012-2013
Achieved 365+ day zero incident/injury record as key member of Employee Safety Program Team; 2012-2013
Successfully drove sales to 224.7% of goal; 2010
Captured highest number of DHL conversion accounts, substantially outperforming United Parcel Service peers across West Carolina District
Achieved 100% new hire retention in high-turnover environment; Q1/Q2 2006
Appointed Safety Co-Chairman; 2005
Business savvy professional with expertise in defining, developing and executing targeted strategies, policies and procedures to improve productivity and efficiency, optimize use of resources and control costs; B.S. in Business Administration
Talent for identifying and capitalizing on opportunities to capture new business, develop existing accounts, increase competitive market leveraging, maximize revenue channels, and drive high-volume sales growth
Proficient in broad range of problem solving methodologies including A3, Fishbone and 5 Whys along with sales performance analytic/management tools including IWA, GISMO and BIA; additionally well versed in 5-S principles and Visual Factory lean tools
Motivating, hands-on leader with vast background in training, developing and directing top-performing teams across wide areas of operation; create and promote a collaborative teamwork environment crucial to optimizing performance, morale and retention
Dynamic communication, consultation, presentation, negotiation, and relationship management skills
Career Track
Parker Hannifin - Randleman, NC 2013 Present
Publicly traded (NYSE:PH) manufacturer of motion and control technologies and systems.
Warehouse Manager
Facilitate high performance team culture in effectively steering daily warehouse operations to achieve critical goals across safety, quality, delivery, and cost metrics; accountable for freight/transportation costs, inventory controls, finished goods processing, and stock transfers, among other operations
Effectively direct and support Team Leads along with administrative staff; includes conducting performance appraisals and evaluation reviews
Expertly define, develop and implement continuous improvement and change management processes to maximize bottom-line performance
Employ advanced problem solving techniques to effectively troubleshoot and resolve facility-wide quality issues
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Prologistix (Caterpillar, Inc) - Winston-Salem, NC 2012 2013
Leading logistics staffing firm with worldwide presence
Section Manager
Collaborated in developing SOPs for new Caterpillar facility and contributed to ongoing productivity and quality enhancements by taking the initiative to submit expert continuous improvement recommendations as well as implementing Visual Factor and 5-S principles
Proficiently managed inventory, warehousing and inventory levels via SAP application
Partnered with senior management in defining warehouse requirements and supply issues
Promoted high employee morale crucial to optimal performance and retention; additionally served as integral member of highly successful employee safety program leadership team
United Parcel Service Inc. - Charlotte, NC 2001 2011
Publicly traded (NYSE: UPS) global package delivery company
Sales Support Representative; 2007-2011
Successfully identified, targeted and secured new sales opportunities to drive high-volume revenue production, maximizing results through integrated approach spanning prospecting, cold calling , referral networking, and drop box marketing strategies through client relationship management, world-class servicing and prompt resolution of issues
Introduced innovative new marketing initiatives supporting company in forging lucrative alliances with UPS Store locations and Authorized Shipping Outlets throughout territory to boost sales results
Effectively built and managed inside sales team and monitored individual and group performance using various sales performance management tools; contributed to territory sales management
Ensured consistent quality through frequent onsite customer visits; additionally investigated and disputed claims
Hub Operations Supervisor; 2003-2007
Package Handler, 2001-2003
Rapidly progressed to leadership role, assuming accountability for broad-scope hub operations spanning inbound/outbound freight distribution and quality assurance through daily equipment inspections, safety and service; achieved and surpassed goals across all key metrics
Promoted an open communication, collaborative teamwork environment in leading staff; included training, coaching and mentoring employees, organizing and facilitating team meetings to improve union/employee relations and improving morale to maximize retention as well as monitoring productivity, scheduling time off to maintain adequate staffing and conducting performance reviews
Strategically assigned workload, coordinated resources and dispatched trailers to meet critical operational goals while controlling costs and ensuring superior customer service
Co-chaired Safety Committee
Education
B.S., Business Administration, The University of North Carolina at Greensboro (UNCG)
Study Abroad, Institute of San Juan-Madrid, Spain
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