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L.A. Bowden

Operations Management Specialist



Logistics/Transportation/Distribution ~ Warehousing ~ Inventory

Business Development ~ Customer Service ~ Human Resources

Cost Controls/P&L ~ Safety Programs ~ Quality Assurance




  Performance-focused, resourceful, innovative, and strategic leader, with a consistent track record of delivering results::

  Boosted dock performance from 72.5% to 97% Line Items Shipped Complete (LISC) within first 90 days of hire as Warehouse Manager; 2013

  Substantially improved operational performance by strategically redesigning warehouse employing Lean principles and techniques; 2014

  High Performance Team (HPT) Coach instrumental in developing HPT culture; 2015-present

  Assumed additional role of Employee Health & Safety (EHS) Coordinator; 2017-present

  Ensured optimal operational performance of new facility as key collaborator in developing effective SOPs; 2012-2013

  Achieved 365+ day zero incident/injury record as key member of Employee Safety Program Team; 2012-2013

  Successfully drove sales to 224.7% of goal; 2010

  Captured highest number of DHL conversion accounts, substantially outperforming United Parcel Service peers across West Carolina District

  Achieved 100% new hire retention in high-turnover environment; Q1/Q2 2006

  Appointed Safety Co-Chairman; 2005

  Business savvy professional with expertise in defining, developing and executing targeted strategies, policies and procedures to improve productivity and efficiency, optimize use of resources and control costs; B.S. in Business Administration

  Talent for identifying and capitalizing on opportunities to capture new business, develop existing accounts, increase competitive market leveraging, maximize revenue channels, and drive high-volume sales growth

  Proficient in broad range of problem solving methodologies including A3, Fishbone and 5 Whys along with sales performance analytic/management tools including IWA, GISMO and BIA; additionally well versed in 5-S principles and Visual Factory lean tools

  Motivating, hands-on leader with vast background in training, developing and directing top-performing teams across wide areas of operation; create and promote a collaborative teamwork environment crucial to optimizing performance, morale and retention

  Dynamic communication, consultation, presentation, negotiation, and relationship management skills


Career Track


Parker Hannifin - Randleman, NC 2013 Present

Publicly traded (NYSE:PH) manufacturer of motion and control technologies and systems.

Warehouse Manager

  Facilitate high performance team culture in effectively steering daily warehouse operations to achieve critical goals across safety, quality, delivery, and cost metrics; accountable for freight/transportation costs, inventory controls, finished goods processing, and stock transfers, among other operations

  Effectively direct and support Team Leads along with administrative staff; includes conducting performance appraisals and evaluation reviews

  Expertly define, develop and implement continuous improvement and change management processes to maximize bottom-line performance

  Employ advanced problem solving techniques to effectively troubleshoot and resolve facility-wide quality issues

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L.A. Bowden Page 2 of 2


Prologistix (Caterpillar, Inc) - Winston-Salem, NC 2012 2013

Leading logistics staffing firm with worldwide presence

Section Manager

  Collaborated in developing SOPs for new Caterpillar facility and contributed to ongoing productivity and quality enhancements by taking the initiative to submit expert continuous improvement recommendations as well as implementing Visual Factor and 5-S principles

  Proficiently managed inventory, warehousing and inventory levels via SAP application

  Partnered with senior management in defining warehouse requirements and supply issues

  Promoted high employee morale crucial to optimal performance and retention; additionally served as integral member of highly successful employee safety program leadership team


United Parcel Service Inc. - Charlotte, NC 2001 2011

Publicly traded (NYSE: UPS) global package delivery company

Sales Support Representative; 2007-2011

  Successfully identified, targeted and secured new sales opportunities to drive high-volume revenue production, maximizing results through integrated approach spanning prospecting, cold calling , referral networking, and drop box marketing strategies through client relationship management, world-class servicing and prompt resolution of issues

  Introduced innovative new marketing initiatives supporting company in forging lucrative alliances with UPS Store locations and Authorized Shipping Outlets throughout territory to boost sales results

  Effectively built and managed inside sales team and monitored individual and group performance using various sales performance management tools; contributed to territory sales management

  Ensured consistent quality through frequent onsite customer visits; additionally investigated and disputed claims

Hub Operations Supervisor; 2003-2007

Package Handler, 2001-2003

  Rapidly progressed to leadership role, assuming accountability for broad-scope hub operations spanning inbound/outbound freight distribution and quality assurance through daily equipment inspections, safety and service; achieved and surpassed goals across all key metrics

  Promoted an open communication, collaborative teamwork environment in leading staff; included training, coaching and mentoring employees, organizing and facilitating team meetings to improve union/employee relations and improving morale to maximize retention as well as monitoring productivity, scheduling time off to maintain adequate staffing and conducting performance reviews

  Strategically assigned workload, coordinated resources and dispatched trailers to meet critical operational goals while controlling costs and ensuring superior customer service

  Co-chaired Safety Committee




B.S., Business Administration, The University of North Carolina at Greensboro (UNCG)

Study Abroad, Institute of San Juan-Madrid, Spain



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