Personable professional with six years of valuable, hands-on experience in the telecommunications field.

  Promoted to positions of greater responsibility at the world s first Voice-over Internet Protocol (VoIP) network, which provided voice, data, mobile and cloud services to businesses.

  Experience successfully managing a high-volume workload in a deadline-intensive environment.

  Outstanding listening, verbal communication and interpersonal skills to build relationships and xxxxxxin their trust, confidence and respect of prospects, clients and co-workers.

  Sound judgment and a work history of proactively identifying and resolving problems in real time.

SecureWorks, Inc., a Dell Inc. subsidiary Mar. 2015-Aug. 2016 

Sales Associate

  Sold information security services that protect the computers, networks and information assets of customers from malicious attack.

  Identified potential Managed Security Services and Professional Services opportunities.

  Listened to customers and understood their specific and unique business and information security needs.

  Matched the capabilities of SecureWorks with each prospects challenges to generate new business.

Cbeyond, Inc. Apr. 2008-Nov. 2014

Enterprise Service Manager (Nov. 2012-Nov. 2014)

  Promoted to manage an account portfolio with monthly recurring revenue of $2.2 million.

  Built and maintained rapport and relationships with customers to retain their business.

  Educated clientele about new products and services and successfully secured new sales agreements.

  Identified and resolved problems customers were experiencing in a timely and efficient manner.

Mobile Technical Support Specialist, Tier 1 (Apr. 2008-Nov. 2012)

  Assisted customers with resolving issues pertaining to verifying provisioning on devices and programming.

  Educated and trained internal personnel on mobile services, including PDAs and data-enabled handsets.

  Helped establish policies and procedures to enable customers to activate their mobile devices easier.

Previously (insurance industry):

Liberty Mutual Group National Market Aug. 2005-Feb. 2007

Senior Claims Representative (Oct. 2006-Feb. 2007)

  Investixxxxxxted accidents and settled necessary automobile liability and general liability claims with clients.

  Managed accident scenes and analyzed detailed reports of accidents, injuries and property damage.

Personal Market Service Specialist (Aug. 2005-Oct. 2006)

  Retained customers by providing exceptional and timely service to policyholders.

Marketing and Sales Underwriter, Britt Paulk Insurance Agency May 2004-Feb. 2005

  Fostered and grew relationships with insurance agency representatives and brokers while managing the underwriting process.

Customer Service/Sales Agent, State Farm Insurance-Don Harris Agency Nov. 2002-May 2004

Senior Underwriter, Horizon Planning Services Oct. 1996-Oct. 2002

Dear Hiring Manager:

With this letter, I wish to express my genuine interest in joining your orxxxxxxnization as a (INSERT EACH JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable professional with six years of valuable, hands-on experience in the telecommunications field. During my career, I was promoted to positions of greater responsibility at the world s first Voice-over Internet Protocol (VoIP) network, which provided voice, data, mobile and cloud services to businesses. I have experience successfully managing a high-volume workload in a deadline-intensive environment. I offer outstanding listening, verbal communication and interpersonal skills to build relationships and xxxxxxin their trust, confidence and respect of prospects, clients and co-workers. Additionally, I possess sound judgment and a work history of proactively identifying and resolving problems in real time.

While Enterprise Service Manager at Cbeyond, I built and maintained rapport and relationships with customers to retain their business. I also educated clientele about new products and services and successfully secured new sales agreements. Previously, as Mobile Technical Support Specialist, Tier 1, I assisted customers with resolving issues pertaining to verifying provisioning on devices and programming. I also educated and trained internal personnel on mobile services, including PDAs and data-enabled handsets.

As your employee, you will find me committed to exceeding your performance goals. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx