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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Versatile, results-oriented Customer Service and Administrative Support Professional with 20+ years of experience in leadership roles within a variety of industries. Advanced experience in providing superior customer support to clients along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Customer Service Workflow/Process Improvement Automotive Insurance Products

Attention to Detail User Acceptance Testing Complex Problem Solving Strategy Design

Administrative Support Productivity/Efficiency Bilingual, English/Spanish


Professional Experience

CAN Insurance Company 2000-Present

Processing Specialist

  • Direct day to day operations within a fast-paced environment with a concentration on increasing productivity and operational efficiency
  • Act as a Subject Matter Expert and liaison to both onshore and offshore teams in addition to supporting existing and new commercial insurance accounts
  • Coordinate internal team training sessions, design innovative standard operating procedures, and identify potential inefficiency within the organization
  • Maintain experience in specialized program business processing, monitor insurance quotes were issued in a timely manner, and process account changes
  • Participate in quality initiatives such as user acceptance testing sessions, identify account defects, and support new account implementation
  • Consistently exceed individual productivity goals in addition to providing administrative support to the Underwriting team


Sikes Insurance Agency 1993-2000

Customer Service Representative

  • Oversaw customer service and administrative functions within an insurance agency environment which included processing certificates of insurance, completing endorsement requests, and processing applications/payments
  • Identified customer insurance needs and made appropriate recommendations, generated individualized quotes, and supported administrative needs


Professional Licensure


Active 2-20 General Lines Property and Casualty License

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