IT Operations Management ￨ Team Building ￨ Training / Development ￨ Multi-Project Management

Workload Change Management ￨ Data Archiving ￨ Application Integration ￨ Workflow Prioritization

Architecture Design / Development ￨ Strategic Analysis / Planning ￨ Trends Tracking ￨ Process Optimization

Stakeholder Relationships ￨ Server / EM / Agents / Plug-Ins ￨ Root Cause Analysis ￨ Troubleshooting ￨ Compliance

Internal / External Collaborations ￨ Monitoring ￨ Scheduling ￨ Administration ￨ Migrations ￨ Upgrades ￨ Integrations

Technical Specializations:

BMC Control-M Versions 6.3 / 6.4 / 7.0 / 8.0 / 9 ￨ Workload Automation ￨ BMC Control-M / AWS

Control-M Application Integrator ￨ Control-M High Availability Installation ￨ Control-M Developers APIs

• Dynamic Leader who offers a background in BMC Control-M Foundation, Scheduling, and Administration with talents in analyzing processes and workflows and managing teams to implement Control-M and streamline core operations.
• Top Performer who boasts above-average career results, and who can make decisions to reflect positively on IT operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
• Visionary Professional who can rise above challenges to streamline processes, improve companywide performance, and drive winning outcomes while exhibiting skill in Automation, Programming, Networking, and Cloud (AWS) environments.
• Excellent Communicator who builds and sustains synergistic relationships with senior-level management, IT decision-makers, stakeholders, project teams, and clients; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity while optimizing action planning and managing change.

Master Engineer ￨ Manager

AWS ￨ BMC Control-M ￨ Servers / EM / Agents / Modules (Plug-Ins)

AIX ￨ AS / 400 ￨ Linux ￨ Windows ￨ Sybase ￨ Enterprise Tools ￨ SSH ￨ SSL ￨ TCP / IP ￨ LDAP

Data Archiving ￨ Application Integration ￨ Workload Change Manager ￨ Control-M Mobile App

Senior BMC Control-M Architect

AWS ￨ BMC Control-M ￨ Servers / EM / Agents / Modules (Plug-Ins)

AIX ￨ AS / 400 ￨ Linux ￨ Windows ￨ Sybase ￨ Enterprise Tools ￨ SSH ￨ SSL ￨ TCP / IP ￨ LDAP

Data Archiving ￨ Application Integration ￨ Workload Change Manager ￨ Control-M Mobile App

Senior BMC Control-M Engineer ￨ Consultant

SSH ￨ SSL ￨ TCP / IP ￨ LDADP ￨ Linux ￨ Windows

BMC Control-M ￨ Servers / EM / Agents / Modules (Plug-Ins)

Control-M Mobile App ￨ AIX ￨ AS / 400 ￨ Sybase ￨ Enterprise Tools

  Capitalize on the opportunity to install, maintain, and support Control-M, database, servers, and fix packs, including assisting with migrations and developing tools, as well as efficiently designing and modifying batch schedules and jobs.

  Demonstrate skill with EM and desktop for ordering, loading, and forcing jobs / tables; monitoring schedule; handling fixes and escalations; supporting FTP server / accounts; and supporting all framework, production, and database teams.

• Track key help desk tickets in Remedy, and maintain server and create web tier, display forms, active links, and filters.

  Designed and developed Control-M architecture, workflows, and job creation.

  Successfully analyzed 20,000+ jobs within high-pressure production environments.

  Collaborated on project development, including monitoring, controlling, and closing initiatives.

  Developed workflows, CTM jobs for modules / accounts, house code, and database and FTP jobs, among others.

Original Position with Target Corporation (2013 2014; Outsourced in 2014)

Senior BMC Control-M Architect ￨ Engineer

Enterprise Tools ￨ SSH ￨ SSL ￨ TCP / IP ￨ LDAP

BMC Control-M ￨ Servers / EM / Agents / Modules (Plug-Ins)

Control-M Mobile App ￨ AIX ￨ AS / 400 ￨ Linux ￨ Windows ￨ Sybase

  Maximized operations success by leading the design, architecture, lifecycle management, and total cost of ownership of Control-M, platforms, applications, and infrastructure services for two major corporations for two years.

  Coordinated and managed build, support, scheduling, and operational team initiatives, along with designing and developing technical roadmaps, facilitating comprehensive training, and leading projects to meet and / or exceed goals.

  Developed and implemented infrastructure, hardware, software, and other technical components, including installing control modules / plug-ins, as well as providing Tier III and N4 support with the task to diagnose and resolve root cause.

  Built productive operations by recruiting and training three level support teams (i.e. Infrastructure, Scheduling, Operational), including coordinating and managing daily workflow, managing defects / errors, and maximizing success.

  Drove strategy development for re-architecting Control-M platforms.

  Introduced use of Control-M Self Service through Internet browsers and mobile app.

  Actively migrated Control-M servers and enterprise management to Control-M v.8.

  Introduced the use of Control-M Data Archiving and Control-M work load Integration.

  Developed key automated processes to install Control-M servers, agents, and fix packs.

  Integrated Active Directory with Control-M via LDAP using various connection protocols.

  Spearheaded negotiations with BMC Education to enable continuing education and training services.

  Served as evangelist for expanding Control-M functionalities and capabilities to other departments.

  Implemented Workload Change Management (WCM) application and created new standard job templates.

  Optimized system stability, security, and scalability by working with internal / external partners and vendors.

  Installed, managed, maintained, and supported 2,000+ Control-M Servers, 4,500+ Agents, 1,500+ EM GUI Client VDIs and PCs, and EM GUI Client Citrix Environment.

System Engineer

BMC Control-M 6.3-7.0 / EM / Desktop / Servers / GUI Server / Modules

Web Services ￨ Blade Logic ￨ CLM ￨ Alarm-Point ￨ Remedy ￨ Visio ￨ PGP ￨ SSL ￨ SFTP ￨ FTPS ￨ FTP

BMC Portal to Model Application ￨ Network Configuration ￨ System Models ￨ BMC Atrium Orchestrator

BMC AIE ￨ CRM ￨ CSM ￨ BMC BAO ￨ Data Mapping ￨ SOX ￨ PCI Audit Reporting ￨ Windows ￨ UNIX ￨ Linux ￨ Oracle

VMS ￨ FTP Server￨ Refection ￨ Digital Control Language ￨ Postgre ￨ Microsoft SQL ￨ Oracle ￨ Cognos ￨ Informatica ￨ Java

  Led targeted installation, maintenance, and support of Control-M, database, servers, and fix packs, including assisting with migrations and developing efficient tools, as well as designing and modifying batch schedules and jobs.

  Utilized EM and desktop for ordering, loading, and / or forcing of jobs / tables; monitoring schedule; handling fixes and escalations; supporting FTP server / accounts; and providing framework, production, and database teams support.

• Tracked help desk tickets in Remedy, and maintained server and created web tier, display forms, active links, and filters.

  Designed and developed Control-M architecture, workflows, and job creation.

  Successfully analyzed 20,000+ jobs within high-pressure production environments.

  Collaborated on project development, including monitoring, controlling, and closing initiatives.

  Developed workflows, CTM jobs for modules / accounts, house code, and database and FTP jobs, among others.

  Wrote and revamped VMS files using Refection; installed and configured site standards and site customization on Control-M V8 and V9; installed Hadoop plug-ins and trained end users on job scheduling; installed plug-ins such as AFT, Hadoop, Oracle, and E.T.C.; and developed and implemented BMC AIE, CRM, CSM, and BAO.

Network Administrator ￨ Technical Support Assistant

Microsoft SQL Server ￨ IIS ￨ AS / 400 ￨ Tivoli Configuration Manager

J-Walk ￨ TAOnline ￨ C++ ￨ Java ￨ SQL ￨ VB6 ￨ .NET ￨ ASP ￨ HTML ￨ PCs ￨ Servers

  Played a vital role in setting up user accounts, permissions, and security, along with providing Tier II and III support.

  Expertly troubleshot, researched, and resolved issues, along with training end users and colleagues to meet all goals.

  Supported file creation, processing, and downloading; performed backups; and produced statistical reports for servers.

  Developed application GUI and created comprehensive new forms.

  Installed, tested, and maintained applications, web applications, and databases.

  Proactively supported project management initiatives, including developing project case and plan.

Bachelor of Science in Computer Information Systems

Bachelor of Science in Business Administration

Professional Management Professional (In Progress)

Leadership Skills Training Capital One

Amazon AWS Cloud Certification (In Progress)

BMC Control-M v9 Certification (In Progress)

BMC Control-M Certifications (v8.0, v6.4, v6.3, v6.2) ￨ BMC Blade Logic

Server / EM / Agents ￨ Foundation ￨ Scheduling ￨ Monitoring (8.0, 7.0, 6.4)

Methods: ITIL ￨ Lean

Protocols: TCP / IP ￨ AppleTalk ￨ FTP ￨ Telnet

Languages: Java ￨ SQL ￨ HTML ￨ Visual Basic 6 ￨ Visual Studio 6 ￨ PERL

Hardware: Servers ￨ Hubs ￨ EMC Storage ￨ PCs / Laptops ￨ Components ￨ Cabling ￨ Peripherals

Platforms / Applications: BEA Product ￨ Alarm-Point ￨ UltraEdit ￨ PostgreSQL ￨ SQL ￨ Oracle 10g-11.2.4g ￨ Sybase

Windows 9x-7 ￨ Windows Server 2003 2008 ￨ AS/400 ￨ Mac OS/X ￨ VMware ￨ Cloudred

Visio ￨ Microsoft Project ￨ SharePoint ￨ Broderbund Print Shop ￨ Sametime ￨ Lotus Notes

ServiceNow ￨ Project Clarity ￨ My Access ￨ Request Center ￨ Refection ￨ PuTTY ￨ Control-M

Control-D ￨ Eclipse ￨ BMC Patrol ￨ Remedy ￨ NetBeans ￨ Fitness Software ￨ Apollo Pro 3.0.2

UNIX ￨ Linux ￨ Microsoft Office ￨ Microsoft Access ￨ Microsoft Publisher ￨ Microsoft FrontPage

Excellent Professional References Provided Upon Request

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding career with your company, and can offer cross-functional experience in IT Operations Management, Team Building / Training, Multi-Project Management, Architecture Design / Development, Strategic Analysis / Planning, Process Optimization, Change Management, Root Cause Analysis, Troubleshooting, Internal / External Collaborations, and Stakeholder Relations. I am also well-versed in various BMC Control-M versions (6.3 / 6.4 / 7.0 / 8.0 / 9), Workload Automation, BMC Control-M / AWS, Control-M Application Integrator, Control-M High Availability Installation, and Control-M Developers APIs, among other areas.

To complement my background, please note that I attained a Bachelor of Science in Computer Information Systems from Columbia College and a Bachelor of Science in Business Administration. I am a candidate for Project Management Professional (PMP) credentials, and am in the process of achieving certifications in BMC Control-M v9 and Amazon AWS Cloud. I presently hold additional certifications in BMC Control-M Certifications (v8.0, v6.4, v6.3, v6.2).

Current and recent examples of my experience include my role as a Master Engineer / Manager and as a Senior BMC Control-M Architect / Consultant for industry-leading Capital One and T-Mobile, respectively, where I collectively demonstrated my myriad of talents toward installing, maintaining, and supporting Control-M, database, servers, and fix packs. I proactively assist with migrations and develop tools, as well as efficiently designing and modifying batch schedules and jobs. Furthermore, I track key help desk tickets in Remedy, and maintain server and create web tier, display forms, active links, and filters.

A sampling of my achievements include:

  Designing and developing Control-M architecture, workflows, and job creation.

  Successfully analyzing 20,000+ jobs within high-pressure production environments.

  Collaborating on project development, including monitoring, controlling, and closing initiatives.

  Developing workflows, CTM jobs for modules / accounts, house code, and database and FTP jobs, among others.

  Demonstrating skill with EM and desktop for ordering, loading, and forcing jobs / tables; monitoring schedule; handling fixes and escalations; supporting FTP server / accounts; and supporting all framework, production, and database teams.

[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your careful consideration.

Sincerely,

Yyyyyy x. yyyyyy