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Heather Waugh

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

Summary

 

         Over 10 years of experience providing administrative support and overseeing operations within a fast-paced office environment.

         Skilled in revamping existing processes to increase efficiency throughout office.

         Excellent written and oral communication abilities, key to corresponding with customers, forming positive relationships and maintaining high level of customer satisfaction.

         Experienced in providing support to upper level management, office staff and team members.

         Possesses top notch organizational, problem solving and leadership abilities.

         Well versed in scheduling, maintaining adherence to company / government regulations and handling billing.

 

Skills

 

  Administrative Support

   Scheduling

  Attention to Detail

  Customer Service

   Organizational Management

   Problem Solving

  Office Management

  Record Management

  Leadership

 

Professional Synopsis

 

Knight's Pumping & Portable Services, Inc., Bakersfield, CA 2006-2017

Assistant Operations Manager

         Delivered top notch customer service; resolved issues and ensured overall satisfaction.

         Formed positive relationships with customers; focused on prioritizing and fulfilling customer needs.

         Completed assigned tasks on time within a fast-paced, deadline based environment.

         Associated responsibilities included dispatching 25-30 employees/trucks daily, scheduling all jobs and appropriately filing monthly reports with government agencies.

         Utilized strong organizational skills to manage supply inventory, complete billing operations and properly file vehicle registrations.

         Conducted thorough research and utilized strong negotiation skills to successfully reduce paper product costs by 50%.

         Successfully maintained DMV records for 75 company vehicles; ensured proper insurance coverage on each vehicle.

         Resourcefully scheduled inspections and ensured environmental health license compliance.

 

Education

 

Office Studies Coursework Completed, Bakersfield College, Bakersfield, CA; 2000-2002

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