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Heather Waugh
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Summary
Over 10 years of experience providing administrative support and overseeing operations within a fast-paced office environment.
Skilled in revamping existing processes to increase efficiency throughout office.
Excellent written and oral communication abilities, key to corresponding with customers, forming positive relationships and maintaining high level of customer satisfaction.
Experienced in providing support to upper level management, office staff and team members.
Possesses top notch organizational, problem solving and leadership abilities.
Well versed in scheduling, maintaining adherence to company / government regulations and handling billing.
Skills
Administrative Support Scheduling Attention to Detail |
Customer Service Organizational Management Problem Solving |
Office Management Record Management Leadership
|
Professional Synopsis
Knight's Pumping & Portable Services, Inc., Bakersfield, CA 2006-2017
Assistant Operations Manager
Delivered top notch customer service; resolved issues and ensured overall satisfaction.
Formed positive relationships with customers; focused on prioritizing and fulfilling customer needs.
Completed assigned tasks on time within a fast-paced, deadline based environment.
Associated responsibilities included dispatching 25-30 employees/trucks daily, scheduling all jobs and appropriately filing monthly reports with government agencies.
Utilized strong organizational skills to manage supply inventory, complete billing operations and properly file vehicle registrations.
Conducted thorough research and utilized strong negotiation skills to successfully reduce paper product costs by 50%.
Successfully maintained DMV records for 75 company vehicles; ensured proper insurance coverage on each vehicle.
Resourcefully scheduled inspections and ensured environmental health license compliance.
Education
Office Studies Coursework Completed, Bakersfield College, Bakersfield, CA; 2000-2002
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