Key Contributor & Effective Leader with strong experience in a variety of roles within several industries. Experienced in assessing patient condition, assisting with hygiene related needs, and providing superior customer service. Equipped with a significant ability to leverage skills in project management in order to introduce new tools for cost/time savings and efficiency improvements.

Key Competencies:

HIPAA Regulations Time Management Building Positive Relationships

Team Leadership Project Management Exam Room Preparation Strategy Development

Customer Service Attention to Detail Complex Problem Solving

Dedication/Commitment Developing Presentations Oral/Written Communication Integrity

Express Scripts, 2015 to Present

Patient Care Advocate

  Directly manage a variety of administrative and customer service functions within a fast-paced call-center environment with a focus on increasing customer satisfaction levels

  Assist customers with insurance related questions and claims management in addition to utilizing superior product knowledge to make insurance plan recommendations

  Utilize superior analytical ability in order to review customer bills in addition to accurately ordering medicine on behalf of clients as needed

Walmart, 2013 to 2014

Cashier

  Provided stellar customer service within a retail store environment in addition to processing a large amount of transactions daily which included both cash and credit transactions

  Played an integral role in special projects, ensured all organizational policies were adhered to, and assisted with training new employees

Medical Walk-In Care, 2012 to 2013

Intern

  Performed several nursing and administrative functions which includes monitoring patient vital signs, drawing blood for testing, administering injections, and administering various tests

  Maintained positive rapport with all patients and ensured safety and HIPAA policies were followed

Goodwin House, 2012

Intern

  Utilized superior nursing acumen in order to assist with monitoring patient vitals and condition changes in addition to handling all hygiene related needs

  Kept abreast of all fire, disaster, and emergency plans in order to ensure a safe environment for patients in addition to observing patients for any medical changes

Certified Nursing Assistant Program, American Red Cross, Alexandria, VA

Medical Assistant Program, Medtech College, Falls Church, VA

CPR/OSHA Certified, HIPAA Certified

Medical Records Volunteer, St. Lucie Hospital, Port St. Lucie, Fl. 2007 to 2009

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE HERE) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong leadership background with several years of experience in administrative and customer service roles within a variety of settings. In addition, I have strong experience in assisting patients with hygiene related needs, providing superior customer service, and adhering to all safety and privacy related regulations.

To complement my professional experience, I also possess stellar interpersonal and communication skills, an impressive educational background, and a significant ability to foster positive relationships with others.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Melody Jackson