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Key Contributor & Effective Leader with strong experience in a variety of roles within several industries. Experienced in assessing patient condition, assisting with hygiene related needs, and providing superior customer service. Equipped with a significant ability to leverage skills in project management in order to introduce new tools for cost/time savings and efficiency improvements.
HIPAA Regulations Time Management Building Positive Relationships
Team Leadership Project Management Exam Room Preparation Strategy Development
Customer Service Attention to Detail Complex Problem Solving
Dedication/Commitment Developing Presentations Oral/Written Communication Integrity
Express Scripts, 2015 to Present
Patient Care Advocate
Directly manage a variety of administrative and customer service functions within a fast-paced call-center environment with a focus on increasing customer satisfaction levels
Assist customers with insurance related questions and claims management in addition to utilizing superior product knowledge to make insurance plan recommendations
Utilize superior analytical ability in order to review customer bills in addition to accurately ordering medicine on behalf of clients as needed
Walmart, 2013 to 2014
Provided stellar customer service within a retail store environment in addition to processing a large amount of transactions daily which included both cash and credit transactions
Played an integral role in special projects, ensured all organizational policies were adhered to, and assisted with training new employees
Medical Walk-In Care, 2012 to 2013
Performed several nursing and administrative functions which includes monitoring patient vital signs, drawing blood for testing, administering injections, and administering various tests
Maintained positive rapport with all patients and ensured safety and HIPAA policies were followed
Goodwin House, 2012
Utilized superior nursing acumen in order to assist with monitoring patient vitals and condition changes in addition to handling all hygiene related needs
Kept abreast of all fire, disaster, and emergency plans in order to ensure a safe environment for patients in addition to observing patients for any medical changes
Certified Nursing Assistant Program, American Red Cross, Alexandria, VA
Medical Assistant Program, Medtech College, Falls Church, VA
CPR/OSHA Certified, HIPAA Certified
Medical Records Volunteer, St. Lucie Hospital, Port St. Lucie, Fl. 2007 to 2009
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE HERE) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong leadership background with several years of experience in administrative and customer service roles within a variety of settings. In addition, I have strong experience in assisting patients with hygiene related needs, providing superior customer service, and adhering to all safety and privacy related regulations.
To complement my professional experience, I also possess stellar interpersonal and communication skills, an impressive educational background, and a significant ability to foster positive relationships with others.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
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