Yyyyyy x. yyyyyy

13531 Leith Ct. | Chantilly, VA 20151

703-328-4868 | abc@xyz.com

Confident Quality Assurance Leader and Business Analyst with years of progressive experience and a business-centric educational background. Driven to achieve success, either in teams or as an individual achiever. Committed to delivering first-class service in accordance with organizational objectives. Excel in deadline-driven settings that call for strong time management and organizational skills. Now searching for a role that will complement background and allow for career progression.

  Spearheaded a collaborative transition from Waterfall methodology to Agile with AOC, which increased productivity levels by 50%

  Also played a core role in one of the company s major software conversion processes

  Oversaw manual and automated testing efforts for the EnCompass platform used by AOC

  Fostered and sustained strong working relationships with internal and external partners to coordinate efforts for all parties involved during tenure with AOC

  Continually focused on guaranteeing quality, accountability and collaboration within all business channels to achieve success across all managed operations at Wright Express

  Hold CSM credentials and currently preparing to finalize PMI-ACP certification process

Tools: TestRail, Ranorex, TFS, FogBugz, Bugzilla

Payment Processors: TSYS, HP

Productivity Suites: Microsoft Office (Excel, Word, PowerPoint, Access), SharePoint

AOC SOLUTIONS, INC., Director of Quality Assurance (2014-Present)

  Build, mentor and manage a dynamic team comprised of 18 Quality Assurance Analysts and Engineers; nurture a workplace culture fueled by achievement of excellence and job satisfaction

  Fuel continued professional growth and development for members of the QA team; work collectively to ensure team members stay challenged and their career progression needs are met

  Act as a mentor, adviser and advocate for supervised members of the team

  Call on problem solving and presentation skills to effectively communicate business and technical concepts that align with the diverse needs of clients, executives and Analysts

  Note risks and mitigate those that will directly impact project timelines or deliverables

  Assess requirements for test cases to guarantee that regression is accounted for in mitigating risks

  Engage actively in Payment Card Industry (PCI) Data Security Standard (PCI-DSS) audits and compliance processes to confirm adherence to applicable regulations

  Execute viable process improvements in test case writing and regression testing to bolster efficiencies

  Complete metric reporting as needed to properly document progress across all efforts

  Join with fellow leadership team participants to finalize the scope and breadth of all major releases

  Devise major release test plans to ensure coverage of functionality and regression testing

  Alleviated the time it takes to complete a regression test for a major release by 70%, as a result of moving to using Agile methodology

  Aim to use innovative methods in increasing both productivity and efficiency 

Yyyyyy x. yyyyyy

Continued

Manager, Functional Analysis and Quality Assurance (2011-2014)

  Established the QA staff from the ground up and developed comprehensive team processes that refrained from stifling productivity

  Enhanced QA procedures which yielded noteworthy increases in both functional and regression coverage

  Defined and successfully implemented automation strategies

Senior Business Analyst (2007-2011)

  Worked as an effective intermediary between business and development teams as they worked diligently to convert technical documentation into business requirements

  Gained extensive experience in operating both HP and TSYS, along with Commercial Data Exchange Files Platforms I and II

  Reviewed each client s specifications and made changes to existing functionality as needed per their respective needs

  Considered the technical impact of requirements and specified use cases in close collaboration with internal and external partners

  Demonstrated expertise in commercial banking, associations and processors within the purchase card industry

WRIGHT EXPRESS, Product Manager (2002-2007)

  Oversaw B2B web interface development while working to meet client needs and maintaining a competitive advantage

  Referenced partner and operational specifications in curating online release and launch plans

  Educated prospective partners and strategic clients on current functionalities and upcoming enhancements while concurrently requesting additional functionalities

  Ensured that the web application demonstrated the ability successfully communicate with TSYS

  Joined with internal partners to evaluate the technical impact of requirements, as well as specify use cases

  Nurtured lasting, mutually positive relationships with external partners to synchronize all internal and external parties initiatives

Bachelor of Science, Business-Management of Information Systems (MIS),

KAPLAN UNIVERSITY (Summa Cum Laude, 3.85 GPA)

Associate of Arts, Business

WESTERN INTERNATIONAL UNIVERSTIY (GPA 3.7 GPA)

Agile Certified Practitioner (PMI-ACP), PMImmersion (ongoing)

Certified Scrum Master (CSM), Scrum Alliance, 2016