Energy management professional with outstanding listening, verbal communication and interpersonal skills.

  Promoted to positions of greater responsibility for consistently exceeding performance objectives.

  Experience building and growing relationships with customers, colleagues and other key stakeholders.

  Stellar ability to mentor, train and coach team members on best practices of operations.

  Solid time management, attention to detail and organizational skills, as well as prioritizing tasks.

> Training & Development > Client Relations > Oral Presentations
> Product Education > Operations Management > Inventory Control

> Event Planning > Problem Solving > Staff/Team Management

Solus Inc.                                    Mar. 2012-Present

Client Services Representative

  Build and maintain relationships with electrical distributors, contractors and end users. 

  Demonstrate strong presentation and listening skills to educate customers about products and technologies.

  Maintain strong understanding and knowledge of 70 lighting products.  

  Showcase a proven ability to work well independently as well as part of a team.

Globe Lighting May 2002-Mar. 2012

Showroom Manager (June 2007-Mar. 2012)

  Led operations of a lighting showroom for a lighting retailer, including handling activities in the warehouse.  

  Trained team members on best practices of operations and customer service.

  Coordinated events to promote a variety of products and services, including building customer relationships.

  Managed inventory in an accurate, timely and efficient manner.  

Assistant Showroom Manager (Sept. 2006-June 2007)

  Led a team of up to four employees and oversaw all showroom activities in absence of the Manager.

  Showcased diplomacy and tact and offered solutions when communicating with frustrated customers.

  Ensured merchandise was well-displayed in order to motivate customers to make purchases. 

Service and Warranty Department Manager (Jan. 2004-Sept. 2006)

  Demonstrated strong leadership skills while managing the service and warranty department for five retail sites.

  Supervised a team of up to three technicians, including the scheduling of service calls and buying parts.

  Collaborated effectively with customers, sales personnel, service technicians and contractors.

Receiving Clerk (May 2002-Jan. 2004)

Bachelor of Arts (BA), International Studies, Portland State University