Experienced Strategic Technical Leader with several years of experience in technical support roles along with a superior educational background and significant technical knowledge. Experienced in identifying innovative technical solutions for hardware and/or software issues, creating comprehensive databases, and implementing streamlined operating processes. Equipped with a significant abxxxxxxity to lead technical projects along with buxxxxxxding strong rapport with others.

IT Support/Troubleshooting Software/Hardware Systems Training/Development Network Management

Database Management System Implementations Software/Hardware Support Customer Service

New Hardware Installation A+ Certification Oracle Databases Microsoft Office Suite

  Directed day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Supervised a team of approximately 40 employees which required providing individualized coaching/feedback in addition to providing training to new staff members

  Played a lead role in the development of an innovative Driver Training Program which centered on teaching Driver s the basics of internal software systems

  Coordinated both administrative and technical operations within the organization which included reviewing and troubleshooting technical issues along with handling new system installations

  Created a comprehensive employee database which resulted in increasing efficiency levels, generated complex reports, and completed IT inventory as needed

  Managed training for both new and existing employees, supervised a team of up to 50 staff members, and ensured compliance with regulatory standards

  Reviewed equipment functionality and completed repairs, ordered new equipment as needed, and worked closely with third-party vendors

Additional Professional Experience Includes: Merchandiser, Coca-Cola Enterprises (2005-2007) and Account Analyst, AG Edwards (2003-2005)

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles with experience in troubleshooting hardware and/or software issues, overseeing system implementations, and ensuring standard operating procedures are followed. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and assisting with special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skxxxxxxls with an impressive educational background and several industry-specific certifications.

As an employee, you wxxxxxxl find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy