Dedicated and accomplished Operations Leader with over 20 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in mentoring teams and implementing innovative standard operating procedures.

Operations Management Hospitality Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Revenue Management Brand Standard Management Internal Audits/Reviews P&L Management

  Directed day to day operations within a fast-paced environment with a focus on improving productivity and efficiency levels along with increasing operational revenue

  Oversaw accounting and human resources tasks which included interviewing and hiring new staff members along with handling employee relations issues

  Provided individualized training and feedback to staff members, created staff schedules, and implemented innovative operational strategies

  Managed vendor relationships which centered on negotiating contract terms along with organizing community events and supporting the opening of the hotel

  Coordinated daily operations within a successful restaurant environment which included overseeing both front and back of house operations

  Supported hiring logistics which included hiring and onboarding new employees along with providing training and diffusing escalated employee issues

  Successfully increased sales by 10% from the previous year, proctored ServSafe courses, and ensured regulatory standards were consistently followed

  Managed operations within a hospitality environment which included playing a lead role in the opening of 11 restaurants at MGM National Harbor

  Successfully obtained over $1.2MM in sales within 3 weeks, generated operational budgets, and ensured operational expenditures were aligned with budgetary guidelines

  Instrumental in hiring over 200 staff and management team members, ordered warehouse inventory, and worked closely with third-party vendors

  Coordinated and led mass hiring events, developed an organizational chart outlining staff positions, developed a training manual, and designed a comprehensive training program for all staff members

Army & Air Force Exchange August 1994-August 2016

  Directed operations within several restaurant franchises which included Starbucks, Burger King, Taco Bell, Subway, Papa John s, Popeye s, Basking Robbins, Charley s, and Jamba Juice

  Designed and implemented individual budgets valued at a total of over $23MM in addition to tracking budget execution and monitoring expenditures

  Supervised over 300 management and non-management employees, provided cross-functional training, and mentored members of executive management

  Supported facility management tasks which included building upgrades and maintenance in addition to ensuring internal compliance with regulatory standards