Yyyyyy x. yyyyyy

Management Executive

Multi-Unit Management ~ Staffing & Training ~ Leadership ~ Budget Administration

Quality ~ Employee Engagement ~ Coaching ~ Revenue Growth ~ Sales ~ Performance Management

         Significant management experience with proven success in P&L (profit & loss) accountability, multi-site operations management, financial administration, sales, marketing, and cost containment.

         Solid experience in driving HR functional areas spanning recruiting, interviewing, hiring, training, coaching, health & safety (OSHA), diversity, performance evaluations, employee relations, and conflict resolution.

         Able to leverage keen analytical abilities to assess and optimize a company s profitability, expense control, and revenue opportunities.

         Outstanding proficiency in report writing, expense tracking, resource allocation and management, and vendor relations.

         Strong abilities in policy/procedure development, organizational leadership, and steering process improvements.

         Consistently nurture customer relations to optimize satisfaction, repeat and referral business, company reputation, and competitive positioning.

         Considerable strengths in training, coaching, and motivating highly productive professionals who aim to achieve unparalleled customer satisfaction.

Nordstrom, Dallas, TX, 04/2014 to Present

Regional Manager

         Spearhead full-scope divisional operations for full service and quick service restaurants collectively generating $18.7M in annual sales and comprised of 20 managers and chefs, 27 assistant managers, and 418 kitchen and dining room employees.

         Apply seasoned leadership talents toward interviewing, hiring, training, motivating, evaluating, and engaging top talent to exhibit peak productivity at each location.

         Analyze, plan, and formulate practical and reasonable budgets which adhere to rigorous expense limitations, vital to achieving corporate P&L goals.

         Recognize and reward outstanding performers to elevate morale, increase job satisfaction, and maximize staff retention.

         Gracefully embrace high-visibility, challenging, and complex issues in order to support organizational growth and success.

Continued

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Professional Experience continued

Rays Restaurants, Alpharetta, GA, 09/2013 to 04/2014

Operating Partner Killer Creek

         Orchestrated the complete spectrum of daily operations for restaurant producing $8M in sales revenues and staffed by nine managers and 175 employees.

         Oversaw recruitment, hiring, training, succession planning, and staff recognition while ensuring constant compliance with labor budget.

         Steered seamless implementation of innovative strategies to drive customer traffic, enrich guest satisfaction and repeat business, boost word-of-mouth marketing, and fuel incremental sales growth.

         Conducted frequent quality inspections to verify conformance to stringent expectations and guidelines for cleanliness, food freshness and quality, kitchen sanitation, and workplace safety.

Lettuce Entertain You Enterprises, Reston, VA & Bethesda, MD, 06/2009 to 09/2013

Divisional Manager

         Governed all facets of operations at three restaurants on behalf of corporation having large portfolio of 103 restaurants.

         Held full P&L accountability for upper-scale French bistro steakhouse (Mon Ami Gabi) producing annual sales of $13M.

         Championed efforts for Mon Ami Gabi to exceed 2012 annual revenue goals by more than 9%.

         Delivered high-impact employee training, coaching, motivation, and supervision to achieve and sustain excellent levels of employee and loyalty.

         Directed operations at two Community Canteen restaurants, each generating $2.5M+ in annual sales revenues.

         Provided direct leadership to over 250 employees including general managers and chefs.

Maggiano's Little Italy, multiple states, 03/1998 to 06/2009

Managing Partner

         Played a pivotal role in establishing strong brand presence in Georgia, Florida, Tennessee, Virginia, and Pennsylvania.

         Defined and executed strategic direction of company initiatives through efficiently aligning, mobilizing, and coaching up to 250 employees and 14 managers.

         Proactively fostered partnerships with community programs to advance customer awareness, interest and business, resulting in exemplary profitability and brand positioning.

Business Management, Georgia Institute of Technology

Sommelier Level One Certification

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity as a country club manager and am submitting my resume for your review. In advance, thank you for your time and consideration.

I bring to you a substantial background in staff and operations leadership, proven success in multi-site management, and well-developed expertise in profit maximization, marketing, community relations, and customer service excellence. My extensive experience in inventory control and budgeting will certainly prove to be an immediate asset to your country club. To complement these qualifications, I offer considerable strengths in business development, promotions, staff training, and performance management.

As a proactive contributor to your country club, you will find me to be a highly organized professional and focused leader committed to supporting you in achieving your objectives through superior self-initiative, managerial talents, and interpersonal skills. I am confident that I could be a valuable asset to (INSERT NAME OF ORGANIZATION), and will call you later in the week to see if we can schedule a time to meet.

Sincerely,

Yyyyyy x. yyyyyy