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Yyyyyy x. yyyyyy

- xxxxxx Friendship Hill Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *






(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,



        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my associate s degree in Business Administration, with more than 18 years providing customer service, risk mitigation, claims management, and operations management in the government and insurance sectors. I am currently with the Internal Revenue Service (IRS) as a Seasonal Data Tax Examiner with several past engagements. Prior to this, I was with the Department of Insurance of the State of Xxxxxx as a Risk Analyst handling Motorola Mobility, following a tenure with the Zurich Insurance Company in Schaumburg, IL as a Rating Supervisor. For more details, please take a moment to go through my resum .


In all my professional engagements in the insurance and related business, I have ably demonstrated not just my managerial and administrative competencies, but also my personal strengths and work ethics that include a passion for achieving business objectives through people-centric and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build sustainable professional relationships with the people I work with, including clients, stakeholders, and industry professionals that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.







Attachment: Resum


Yyyyyy x. yyyyyy

- xxxxxx Friendship Hill Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Insurance Management


Qualifications & Expertise Profile


    Self-assured, dynamic, and results-driven solutions provider and management professional with more than 18 years providing high-performance customer service, risk management, claims management, and operations management in government and insurance sectors.

    Well-organized with multitasking & prioritization skills that optimize resources to achieve outstanding results.

    Proven dedication to process efficiencies and outstanding account management that enable the business to achieve cost and service quality advantages in highly competitive markets.

    Detail-oriented, analytical and methodical with critical thinking to resolve insurance underwriting and claims management issue, as well as develop detailed plans in mitigating financial and credit risks that enable the business to process and approve high-yield insurance policies.

    Motivating leader who excels in training, team building and managing high-performance teams.

    Exceptional interpersonal communication skills that inspire confidence in relationship management with clients, stakeholders, the public, and the government.

    Decisive leadership with effective people management that foster performance excellence and teamwork across diverse ethnicities and multi-functional project/program engagements.


Professional Experience


Internal Revenue Service, Dept. of Treasury Austin XXXXXX

Seasonal Data Tax Examiner Jan 2017 Present | Jan Feb 2016

    Provide thorough examination of Tax Forms and Application, accessing multiple online/database systems to perform research on taxpayers accounts, leveraging a Security Clearance in Public Trust to access confidential information.

    Ensured compliance with legal mandates as they relate to the issues confronting the performance and efficiency of the Internal Revenue Service.


Dept. of Insurance, State Of Xxxxxx Austin, XXXXXX

Administrative Specialist II- Agent & Adjuster Licensing Mar Sep 2016

    Managed sensitive information in coordination with other states licensing departments, Secretary of State, Office of Consumer Affairs & Insurance Commissioner.

    Maintained procedural standards in processing licenses by region and type, keeping updated in the laws and industry regulations to ensure departmental compliance.

    Reviewed applications and issued Non-Resident Adjuster License for all states in accordance with state guidelines.


AON Global Risk Consulting Libertyville, IL

Risk Analyst (assigned to Motorola Mobility) Sep 2010 Feb 2011

    Reviewed new construction plans for office/manufacturing sites of Motorola Mobility, a major technology company with global operations, evaluating risk factors associated with international bonds, policy placement & reviews.

    Established a new insurance program for the divestiture of Motorola Mobility from its parent company, recommending relevant changes or new policies to the department heads and insurance carriers.

    Provided excellent customer service to all parties involved, facilitating seamless teamwork across multifunctional groups, while ensuring compliance with company policies, financial metrics, service standards, and regulation.


Zurich Insurance Company Schaumburg, IL

Rating Supervisor Sep 2008 Jul 2009

    Mentored, coached, and supervised a team of 17 direct reports; in managing insurance underwriting, reviewing policy terms, claims reports & applications, and rating their nature of risk.

    Maintained complete documentation including applications, endorsements, audits, loss controls and claims.

    Provided technical assistance to internal & external customers, scrutinizing unprofitable books of business and educating agents on insurance products, services and underwriting standards.


AON Risk Services Glenview, IL

Senior Client Specialist/Team Lead Nov 2005 - Sep 2008

    Supervised a team of 12 direct reports, monitoring and reviewing various engineering, credit reports, loss control reports and loss history information to assess risk exposures and compliance to company guidelines.

    Organized applications for new business, reviewed policy quotes, and provided binding finalized audits.




Yyyyyy x. yyyyyy

- xxxxxx Friendship Hill Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Northwest Commercial Insurance Chicago, IL

Office Manager May 2005 - Aug 2005

    Managed a $5.5M multiline property and casualty brokerage company, reducing loss ratio that grew profitability, while providing staff and administrative support in office operations.

    Provided HR support from end-to-end recruitment to dismissal where applicable, with staff development, career movement, and employee relations management in between.


Internal Revenue Service, Dept. of Treasury Austin, XXXXXX

Seasonal Data Tax Examiner Feb May 2005

Avalon Risk Management Ÿ Elk Grove Village, IL

Supervisor -Transportation Department Jul 2003 Feb 2005

Safeco InsuranceŸ Seattle, WA

Business Owner Policy Underwriter (Temp) Mar Jul 2003

Kennith I. Tobey Ÿ Seattle, WA

Manager Commercial Auto Sep 2001 Jul 2002

Occidental Fire & Casualty CompanyŸ Raleigh, NC

Senior Underwriter - Truck Program Aug 1999 Aug 2001


Education & Credentials


    A.A. in Business Administration, AMERICAN INTERCONTINENTAL UNIVERSITY Schaumburg, IL

Licensure/Government Clearance

    Security Clearance in Public Trust


    Corporate Highlight Awards (3x) and one Superstar Award for outstanding performance, AEON Risk Services.


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