Hospitality leader with a consistent, proven track record of satisfying customers and leading teams.

  Consistently promoted to positions of greater responsibility for exceptional performance.

  Excellent listening, verbal communication and interpersonal skills to gain the trust and confidence of others.

  Stellar analytical, time management, attention to detail and organizational skills, including prioritizing tasks.

Hill Country Resort Canyon Lake, TX Aug. 2009-Present

Assistant General Manager (Dec. 2012-Present)

  Lead a team of employees to provide exceptional guest service at this high-end hotel and resort.

  Mentor, train and coach team members on best practices of operations and guest service.

  Evaluate the individual performance of team members, including determining merit increases.

  Work closely with the sales and marketing team to generate new business and retain existing clientele.

  Demonstrate excellent listening skills to resolve guest complaints that have been forward to the Owner.

  Manage reserve, renovation and refurbishment projects or programs, including annual maintenance of villas.

Achievements:

  Led a training class at the regional office before front desk managers.

  Tested and implemented an interim, web-based check in program at all campuses, and also led staff training.

  Played an integral role helping to lead training regarding TimeShareWare and tax tables.

  Showcased strong leadership skills while organizing a benefit event for local feeder schools.

Front Desk Manager (Nov. 2010-Dec. 2012)

  Managed the registration of more than 26,000 owners/guests in 2011 alone.

  Worked closely with personnel in sales/member services offices as well as hospitality.

  Collaborated with maintenance, housekeeping and other department staff to achieve performance goals.

Achievement:

  Increased the profit percentage for the Novelty/Silver Caf .

Assistant Front Desk Manager (Aug. 2009-Nov. 2010)

  Led, trained and motivated a diverse team of front desk agents and service clerks.

Achievement:

  Praised for creating a useful training manual for front desk clerks.

Previously:

Hospitality Specialist, Ozark Mountain Resort Kimberling City, MO Sept. 2008-Aug. 2009

  Honored for achieving the highest conversion rate in the company on two occasions within just six months.

Reservation Specialist, Silverleaf Resorts Kimberling City, MO June 2007-Sept. 2008

  Gained the trust, confidence and respect of managers to train a team of new reservation clerks.

Server, Applebee s Branson MO June 2002-June 2007

  Consistently met or exceeded performance expectations, from up-selling guests to overall customer service.

Studied Business, Missouri State University Springfield, MO

Member and Volunteer, Community Bible Church