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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ● abc@xyz.com

Office & Financial Administration ~ Human Resources

Customer Service ~ Business Development ~ Training ~ Leadership

         Possess significant managerial experience with proven success in operations & administrative leadership, financial management, project coordination, staffing, human resources, and customer service.

         Solid experience in driving HR functional areas which include hiring, training, coaching, employee relations, performance management, payroll, and compliance (i.e. EEO, OSHA, FSLA, and Workers Compensation.)

         Able to leverage keen analytical abilities to assess and optimize a company s profitability, expense control, competitive positioning, and revenue opportunities.

         Excellent talents in leading unified teams to attain corporate goals in alignment with strategic, fiscal, market, customer, and quality criteria.

         Proven capabilities in maintaining systems and controls to optimize information flow and transparency.

         Highly discreet and committed to ensuring strict confidentiality of sensitive files and documents.

Watermark Retirement Communities, 2015 Present

Business Office Manager and Human Resources Director

         Spearhead full-scope human resource operations including staffing, orientation, performance management, file management, exit interviews, payroll, employee relations and engagement, and in-service training to department heads and associates on HR policies and procedures.

         Participate in rotational manager-on-duty program and assist department heads in completing staff evaluations, devising work schedules, and motivating employees.

         Steer efficient and compliant employment process from applicant screening and reference checks, to drug testing and benefits enrollment.

         Coordinate Workers Compensation claims and all aspects of community's risk management program.

         Maintain up-to-date HR/payroll system with regards to new hires, terminations, and benefits information.

         Support safety program as integral member of safety committee and orchestrate training company-wide in risk management, MSDS books, and emergency preparedness.

Atria Senior Living, 2007 2015

Senior Community Business Director 2012 2015

         Promoted to oversee 11 communities in throughout Westchester and Connecticut, and provided influential mentoring and training to less experienced business directors.

         Consistently achieved 100% on company s semi-annual quality audits, exceeding state s compliance guidelines for assisted and independent living communities.

         Oversaw community finance operations spanning budget planning, collections, accounts payable and receivable, general ledger, monthly close, and cost control.

         Partnered with Executive Director in preparing detailed operational and financial variance reports.

         Helmed human resources operations including counseling, benefits administration, payroll, personnel file management, regulatory compliance, and approving employee leaves of absence.

         Demonstrated commitment to operational excellence by proactively assisting and guiding other communities in areas such as payroll, new hire process, and move-ins.

         Supervised front desk personnel, served as manager-on-duty on a rotational basis, and directly impacted new business revenue growth by providing compelling tours to prospective residents.

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Atria Senior Living continued

Community Business Director 2007 2012

         Governed complete spectrum of financial and business office functions including human resources, sales support, regulatory compliance, payroll, time & attendance, and benefits administration.

         Reviewed, responded to, and resolved financial-related issues from residents and families to ensure 100% satisfaction.

         Counseled, coached, and motivated staff to optimize team cohesiveness, productivity, and customer service quality.

         Supported new business development by providing engaging and informative tours to prospective residents.

Bank of America, 2005 2007

Sales and Service Specialist

         Fostered, nurtured, and maintained productive and respectful relationships with customers to achieve or exceed sales goals.

         Knowledgably answered inquiries regarding accounts, abated concerns and complaints, and consistently delivered superior customer service.

         Administered transactions accurately and efficiently, and performed cross-selling of bank products and services to fuel revenue growth.

Private Sector Organization of Jamaica, 2002 2005

Administrative Assistant

         Performed broad-based administrative tasks encompassing business correspondence, report writing, arranging meetings, coordinating events and conferences, and writing speeches.

Grains Jamaica Limited, 1996 2002

Administrative Assistant

         Supported Executive Secretary by taking minutes at Board of Directors meetings, screening and routing incoming calls, greeting visitors and customers, and methodically performing financial activities related to accounts payable, purchase orders, and requisitions.

Bachelor of Science in Business Administration

Colorado Technical University, 2008

Certifications:

Basic Accounting and Financing

Business Fundamentals

Business in Global Development

Human Resources Development

Project Planning

Sales and Marketing

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)