Yyyyyy x. yyyyyy

Seeking to contribute 4+ years aviation industry experience and polished customer service skills toward securing an opportunity as a Flight Attendant

Active Listening ~ Problem Solving ~ Negotiating ~ Knowledge of Airport Codes

Airline Security ~ Team Collaboration ~ Cultural Sensitivity ~ Conflict Resolution

         Adaptable, polite, assertive, attentive, and friendly with advanced skills in customer service, cash handling/payment processing, relationship management, leadership, and training new hires.

         Poised under pressure and CPR & First Aid certified; able to assess medical emergencies, calm agitated passengers, and establish rapport with passengers from all walks of life and cultural backgrounds.

         Able to leverage sharp decision-making and critical thinking skills to swiftly and tactfully resolve complaints and disputes.

         Skilled at establishing, implementing, and maintaining procedures to streamline workflow, reduce expenses, heighten customer satisfaction, and boost quality levels.

         Sound reputation for professionalism, integrity, attention to detail, a team-based work approach, and commitment to confidentiality.

         Excel in analyzing information, choosing appropriate course of action, and documenting outcomes.

         Thoughtful and persistent negotiator with an exemplary ability to placate frustrated customers and resolve difficult situations with flexibility and sensitivity.

Celebrity Event Planners, 2017 to Present

Intern

         Plan, design, coordinate, and manage events for Kevin Lee including sourcing appropriate venues, interfacing with vendors, coordinating guest arrivals, and maintaining design floor plan.

         Participate in set-up of floor plan for David Tutera events, foster cooperative vendor relationships, steer seamless event timeline, manage guest arrival, clarify performers call time, and optimize event flow.

         Coordinate designer participation in runway shows at Style New York Fashion Week by ensuring models are dressed and on runway within rigorous timeline expectations.

         Delegate tasks to volunteers setting up for show, and coordinate seating logistics for celebrities, VIPs, and media.

Delta Air Lines LAX, Los Angeles, CA, 2016 to Present

Ready Reserve Ramp Agent

         Check, lift, load, unload, and transport baggage, mail, and cargo to and from correct aircraft in alignment with safety and security policies and procedures.

         Guide incoming and departing aircrafts from gate positions to ensure on-time connections.

         Effectively operate ground equipment to secure, load, and unload plane.

Continued

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Huntleigh USA LAX, Los Angeles, CA, 2014 to 2016

Supervisor - Transportation Security Officer / Private Charter Screening

         Adhered to TSA-approved private charter standard security protocols in screening passengers to detect threats such as explosives.

         Operated handheld metal detectors and conducted physical search of baggage and passengers.

         Aimed to constantly optimize efficiency, passenger and crew security, customer satisfaction, and a safe and secure traveling experience.

         Administered screening for professional sports teams, celebrities, VIPs, and political officials.

Lowe's, Los Angeles, CA, 2012 to 2015

Installed Sales Coordinator

         Seamlessly liaised between customers, vendors, installation professionals, and contractors to spearhead customer projects from initiation to completion.

         Maintained customer sales contracts and order management system, processed invoices, confirmed installation appointments, and disseminated regular surveys to gauge customer satisfaction levels.

         Trained new associates on all facets of installed sales project management.

Executive Financial Enterprise, Los Angeles, CA, 2008 to 2010

Collections Account Manager

         Contacted debtors though outbound calls and written correspondence, and leveraged sharp negotiating skills to establish repayment arrangements for large, global accounts.

         Coached, instructed, and mentored new associates, maintained meticulous records, and ensured consistent compliance with government regulations.

         Resourcefully and successfully located delinquent customers through a broad range of channels.

Nordstrom, Los Angeles, CA, 2006 to 2007

Cosmetics Sales Associate

         Demonstrated and recommended beauty products, and provided instruction in make-up application.

         Performed up-selling, arranged visually appealing merchandise displays, and launched promotions to maximize store revenues.

         Fostered, nurtured, and maintained strong customer relationships to maximize loyalty and repeat business.

         Exhibited solid interpersonal skills in facilitating sales transactions.

Los Angeles City College, Los Angeles, CA

Certified in Adult and Pediatric First Aid/CPR/AED

Certified Master Planner of Weddings and Events