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Driven, focused, and hard-working Strategic Leader with several years of experience and a proven ability to lead others and oversee daily operations within a variety of environments. Experienced in managing cross-functional teams, handling administrative tasks within medical offices, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

Operations Management Medical Office Management Training / Development Sales Strategies

Customer Service Appointment Scheduling Updating Patient Medical Records Customer Retention

Process Improvement Oral/Written Communication Attention to Detail Time Management

  Direct day to day operations within a fast paced environment with a concentration on improving efficiency and productivity levels

  Provide one-on-one care to children of various ages, ensure emotional/social/physical needs are met, and assisted with various household needs

  Managed administrative functions within a medical office environment which included adhering to internal standard operating procedures along with updating patient records

  Utilized superior communication and interpersonal abilities to maintain positive relationships with patients in addition to diffusing escalated customer service situations

  Collected/processed patient payments, scheduled patient appointments, and addressed patient inquiries via phone or in-person

  Coordinated ultrasound related tasks within a medical environment which centered on utilizing high frequency sound waves in order to produce diagnostic images

  Accurately recorded imaging results, analyzed patient scan data, and generated reports for use by Radiology along with creating written patient reports

  Oversaw teaching operations within a pre-school setting which required designing and implementing lesson plans, creating activities, and improving student engagement levels

  Created detailed class schedules, ensured students had a variety of physical and intellectual activities, and maintain records of student progress