Dedicated and accomplished Operations Leader with over 20 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.

Operations Management Retail Store Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Multi Unit Retail Management Vendor Management

Loss Prevention Standards P&L Management Merchandising New Store Opening & Remodels

  Directed day to day operations within a fast-paced, multi-million-dollar retail store environment with a focus on increasing productivity and operational revenue

  Designed and implemented innovative operational strategies centered on customer service, loss prevention, and sales improvement

  Played a lead role in the opening of a new store location which required significant project management abilities in addition to supporting a store remodel

  Supervised both exempt and non-exempt staff members consisting of up to 100 staff members which required providing training and individualized mentoring

  Maintained an expert level knowledge of various state and federal regulatory standards which included OSHA, Sarbanes-Oxley, FLSA, and HIPAA

  Additional Roles with Safeway Include:

o   Assistant Store Director, Electronic Shelf Label Pilot Program Project Manager, and Store Director Trainee

  Awarded Store Manager of the Year (2002)

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations management roles with experience in leading retail store operations, supervising cross-functional teams, and developing innovative sales and/or marketing strategies. In addition, I have strong experience in building positive rapport with both internal and external teams and diffusing escalated customer service situations.

Along with my strong experience, I have a strong educational background which includes several industry specific certifications.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy