Dynamic M.S. in Organizational Psychology xxxxxxndidate who is eager to apply proven Professional Coaching and Mentoring, Program Design and Development, Team Building, Connective Leadership Assessments, and Conflict Resolution talents, as well as recent axxxxxxdemic and professional studies, toward maximizing your success.

Visionary self-starter who exhibits professional interests in Diversity and Inclusivity Training, and who is experienced in areas of Executive Coaching, Adult Eduxxxxxxtion, Community Engagement, Ethics, Intervention, and Psychology. Top performer who makes decisions to reflect positively on business efficiency, operational well-being, and employee satisfaction, and who promotes quality staff recruitment to encourage diversity, low turnover, and loyalty. Ambitious self-starter who maintains knowledge of industry trends to address workforce design, and who aligns awareness of cultural, economic, and social matters to deliver strategies to maximize performance.

M.S., Organizational Psychology (Projected May 2017) Xxxxxx Pacific University

Thesis: Diversity Training s Correlation to Personal Values

Organizational Behavior ￨ Organizational Psychology ￨ Organizational Ethics

Organizational Implixxxxxxtions of Diversity ￨ Statistics in Organizational Psychology

Executive Coaching Skills / Techniques ￨ Individual / Team Assessments ￨ Organizational Systems

Organizational Assessments / Interventions ￨ Consultative Applixxxxxxtions to Organizational Psychology

Research Methodology ￨ Survey Applixxxxxxtions ￨ Thesis in Organizational Psychology Data Collection / Analysis

B.A., Sociology (2008) Xxxxxx State Polytechnic University

Diversity Ambassador Program Graduate Xxxxxx Pacific University

Organizational Assessment Administrator Certifixxxxxxtion (7 Assessments) Connective Leadership Institute

Microsoft Office ￨ PeopleSoft ￨ Google Apps ￨ Sakai ￨ Kronos ￨ Windows XL

Coach

• Successfully completed graduate program requirements to proactively coach pastors from different area churches, including completing 360-degree feedback surveys (Connective Leadership Assessments) with pastors, as well as discussing strengths, weaknesses, and solutions to improve congregation perceptions.

Diversity Ambassador Program

• Demonstrated skill as a go-to person for any university diversity issues, including creating, conducting, and implementing diversity training and action plans, as well as collaborating with executive leadership and university vice presidents to highlight known problem areas and offer observations and solutions.
• Supported APU departments in creating Action Plans using S.M.A.R.T. Goal model to ensure that action delivered tangible solutions and results to guarantee all areas provided an inclusive environment for students.

Heart to Heart Mentor

• Succeeded through rigorous applixxxxxxtion, selection, and equipping processes to build mutually beneficial relationships among college students through faith-based mentoring, Bible study, and active fellowship.

Student Account Counselor (2016 Present)

• Xxxxxxpitalize on the opportunity to lead forward-thinking counseling for students seeking advisement regarding financial aid, state aid, federal loans, institutional aid, payment plan options, debt management, and alternative loans, including serving as the first point-of-contact for all graduate and professional students.
• Cultivate student and staff learning by communixxxxxxting higher eduxxxxxxtion best practices for an enhanced student experience, along with continually analyzing and providing key solutions to complex challenges.
• Promote graduate-level axxxxxxdemic programs and explain financial aid and registrar information to students.
• Spearhead program-specific orientations, informational meetings, and training sessions at the main xxxxxxmpus or regional centers, and regularly support processing of enrollment and / or other financial forms.

Financial Aid Loan Officer (2014 2016)

• Strategixxxxxxlly steered processing of graduate federal student loans (i.e. Direct Stafford, PLUS, private loans) through the central processing systems, including liaising among Student Account Counselors and Financial Aid Officers to ensure accuracy on all student accounts, as well as researching issues for resolution.
• Expertly xxxxxxlculated and processed required R2T4 program funds to students withdrawing from the university.

Loan Document Specialist 3 (2014)

• Built and sustained productive and profitable business operations by leading results-generating training for newly acquired team members, including promoting team-focused synergy to exceed business goals.
• Worked with managers on pilots and special projects, and reviewed monthly work of Loan Processor 2 staff.

Loan Document Specialist 2 (2009 2014)

• Played a vital role as the first point-of-contact for business bankers proceeding through the Customer Information Protection process, including delivering consistently excellent service to internal customers.
• Ensured continual loan compliance with mandated government regulations, including accurately reviewing loan applixxxxxxtions, tax returns, Articles of Incorporation, and references, as well as confirming and / or verifying customer information within comprehensive bank systems and with relevant third parties.

Excellent Professional References Provided Upon Request