Experienced customer service and administrative professional with 10+ years of experience within high-stress environments with a strong background in providing support to clients. Experienced in implementing innovative operational policies, training new staff members, and resolving escalated client issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Human Resources Best Practices Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Microsoft Office Suite, Adobe Photoshop

State/Federal HR Regulations New Hire Training/Coaching Conflict Resolution/Mediation

• Direct day to day quality logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
• Generate quality alerts for issues found on the production floor, assist Operators with quality issues, and documented quality related information in a timely manner

VanRob-Kirchhoff, Lansing, MI July 2016-September 2017

• Operated machinery within a production environment which included welding machinery in addition to packing bins/totes
• Ensured the correct labeling of all items within the production floor in addition to overseeing inventory levels and maintaining a safe working environment at all times

L&W Engineering, Grand Ledge, MI June 2015-July 2016

• Facilitated daily operations within a production environment which included building parts and utilizing welding machinery
• Provided training and coaching to new staff members, ensured internal safety procedures were followed, and assisted with special projects as needed

Sam s Club, Lansing, MI March 2014-June 2015

• Managed packaging and customer service operations within a retail store environment which required managing time effectively and increasing productivity levels
• Assisted customer with product selection, handled escalated customer service situations, and consistently exceeded productivity metrics

Meijer, Okemos, MI November 2013-March 2014

• Supported customer service operations within a retail grocery store which included assisting customers with finding items and processing customer transactions
• Utilized superior communication abilities to maintain positive rapport with both internal and external individuals

Quality Dairy, Lansing, MI April 2010-October 2013

• Provided customer service and support to individuals within the organization which included assisting with product selection and making appropriate product recommendations
• Generated and processed inventory paperwork, assisted the Store Manager with projects, and provided training to new team members

• Cashier/Barista, Riverwalk Market Caf , 2008-2010
• Cashier, D&W/Family Fare, 2006-2008
• Customer Service Representative, JC Penny, 2005-2006
• Front Desk Clerk, Woodhouse Library, 2003-2006
• Caller, Aquinas College Fund, 2002-2003