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Yyyyyy x. yyyyyy

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Career Profile

Experienced customer service and administrative professional with 10+ years of experience within high-stress environments with a strong background in providing support to clients. Experienced in implementing innovative operational policies, training new staff members, and resolving escalated client issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Human Resources Best Practices Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Microsoft Office Suite, Adobe Photoshop

State/Federal HR Regulations New Hire Training/Coaching Conflict Resolution/Mediation




Master of Management, Human Resources, Kaplan University (Top 10% of Class)

Bachelor of Science, International Business, Kaplan University

Bachelor of Arts, Liberal Arts-German, Aquinas College, Grand Rapids, MI


Professional Experience

Kirchhoff Automotive, Lansing, MI September 2017-Present

Quality Technician

  • Direct day to day quality logistics within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
  • Generate quality alerts for issues found on the production floor, assist Operators with quality issues, and documented quality related information in a timely manner


VanRob-Kirchhoff, Lansing, MI July 2016-September 2017

Production Operator

  • Operated machinery within a production environment which included welding machinery in addition to packing bins/totes
  • Ensured the correct labeling of all items within the production floor in addition to overseeing inventory levels and maintaining a safe working environment at all times


L&W Engineering, Grand Ledge, MI June 2015-July 2016

Production Operator

  • Facilitated daily operations within a production environment which included building parts and utilizing welding machinery
  • Provided training and coaching to new staff members, ensured internal safety procedures were followed, and assisted with special projects as needed

Yyyyyy x. yyyyyy

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Professional Experience Continued:

Sam s Club, Lansing, MI March 2014-June 2015


  • Managed packaging and customer service operations within a retail store environment which required managing time effectively and increasing productivity levels
  • Assisted customer with product selection, handled escalated customer service situations, and consistently exceeded productivity metrics


Meijer, Okemos, MI November 2013-March 2014

Grocery Clerk

  • Supported customer service operations within a retail grocery store which included assisting customers with finding items and processing customer transactions
  • Utilized superior communication abilities to maintain positive rapport with both internal and external individuals


Quality Dairy, Lansing, MI April 2010-October 2013

Customer Service Representative

  • Provided customer service and support to individuals within the organization which included assisting with product selection and making appropriate product recommendations
  • Generated and processed inventory paperwork, assisted the Store Manager with projects, and provided training to new team members


Additional Professional Experience


  • Cashier/Barista, Riverwalk Market Caf , 2008-2010
  • Cashier, D&W/Family Fare, 2006-2008
  • Customer Service Representative, JC Penny, 2005-2006
  • Front Desk Clerk, Woodhouse Library, 2003-2006
  • Caller, Aquinas College Fund, 2002-2003


Professional Affiliations


Member, Alpha Beta Kappa







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