Yyyyyy x. yyyyyy

Experienced Program Manager with 20+ years of experience within high-stress environments with a keen ability to lead others and increase organizational efficiency. Experienced in handling business development functions, implementing comprehensive program strategies, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in fostering positive relationships with co-workers, management, and members of the community.

  Significant program management experience with a background in ensuring compliance with both state and federal regulations which includes the Americans with Disabilities Act

  Superior ability to design and implement standard operating procedures which are concentrated on improving program effectiveness and productivity

  Exceptional communication and interpersonal abilities with a keen ability to maintain positive rapport with others in addition to completing public speaking engagements

  Direct the day-to-day administrative operations related to the ADA paratransit accessible services program with a concentration on increasing productivity and efficiency

  Recognized as a member of the senior management leadership team for both the paratransit program and the largest publicly owned commuter vanpool program in the United States

  Supervise a team of 60 employees which requires providing individualized feedback and coaching in addition to overseeing a $80 million operating budget and negotiating contracts

  Coordinated program related logistics for ADA accessible services which included determining eligibility and leading the appeals program

  Played a lead role in ensuring ADA standards were consistently followed, created streamlined operating procedures, and managed a multi-million dollar service contract

  Performed detailed market analysis in order to develop an annual operating budget, evaluated paratransit services, and diffused complex situations

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Yyyyyy x. yyyyyy

  Facilitated community outreach initiatives for a successful organization which provides both transit and paratransit services throughout Northern California

  Completed transportation orientations for senior citizens and individuals with disabilities, coordinated community outreach events, and identified potential business opportunities

  Managed various operational functions on behalf of the association which included performing detailed research along with writing news articles

  Successfully identified and recruited membership sponsors for large-scale events such as bi-annual conferences and expositions

  Directed business development operations within the transit services industry which required sourcing potential new business and overseeing the transit/paratransit procurement process

  Maintained positive relationships with executive leadership and community leaders, facilitated the request for proposal process, and monitored operational costs

  Supervised transportation program logistics within the San Francisco area which required monitoring the ADA paratransit eligibility program and working with disabled/elderly individuals

  Acted as a liaison to the Regional Transit Coordination Council Accessibility Committee which was comprised of Transit Operators throughout the Bay area

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Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in progressive program management and operations roles with experience in creating innovative operational strategies, leading cross-functional teams, and ensuring program compliance with federal regulations. In addition, I have a demonstrated ability to interact positively with members of the community, handle public speaking engagements, and monitor complex operational budgets.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree from Sonoma State University.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy