• Strong interpersonal communication skills, key to rapidly establishing rapport and maintaining lasting relationships.
• Proven track record of demonstrating strong leadership skills; served on Executive Committee Board for CWA and Local 3109.
• Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.

AT&T 2005-Present

Office Assistant

• Fulfill key administrative support position, with associated responsibilities including report generation, call management and general office management.
• Demonstrate strong interpersonal communication skills to provide top notch customer service and adequately resolve inquiries.
• Responsible for accurately processing payroll and making adjustments as necessary.

AT&T 2000-2005

Service Representative

• Leveraged strong product and service knowledge to resolve customer inquiries while strategically increasing overall company sales.
• Used effective negotiation tactics to successfully maximize company profits and maintain overall customer satisfaction.
• Thoroughly documented all communications with customers to ensure overall quality control.

AT&T 1990-2000

Sales Associate

• Strategically identified customer needs and developed individualized solutions to promote satisfaction and retention.
• Established and maintained lasting customer relationships by utilizing strong communication skills.

Associate Degree in General Studies, Pensacola State College, Pensacola, Florida

Local 3109 President; 2009-Present

AFL-CIO Executive Board; 2015

CWA Vice President; 2005-2008

CWA Partnership Representative; 2006-2012