Personable communicator with valuable, hands-on experience building and growing positive relationships with customers and colleagues in a banking setting.

         Excellent rapport building and listening skills to gain the trust, confidence and respect of others.

         Solid time management, attention to detail and organizational skills, including working well under pressure.

         Demonstrated ability to work well independently as well as part of a team.

Relationship Building Problem Solving Teamwork/Collaboration

Team Management/Leadership Staff Training Process/Continuous Improvement

Customer Service Teamwork/Collaboration:

         Served as a key member of a Customer Service Team at SunTrust and Bank of Boston.

         Provided exceptional service to clients both in person and over the telephone.

         Processed a variety of transactions in an accurate, timely and efficient manner.

         Helped acquire new accounts as well as retain existing customers.

         Successfully up-sold or cross-sold products to customers.  

Leadership and Training:

         Gained the trust, confidence and respect of management to earn promotions to supervisory positions.

         Performed as a Head Teller for both Investors Bank as well as Apple Bank.

         Assisted tellers with balancing their teller drawers and resolving cash inconsistencies while Supervisor.  

         Ensured that teller machines were fully-operational and funded at all times.

Household Manager 1993-Present

Customer Service Representative, SunTrust Bank 1996-1997

Senior Customer Service Representative, Bank of Boston 1992-1994

Head Teller & Customer Service Representative, Investors Bank   1990-1992

Teller, Head Teller & Teller Unit Supervisor, Apple Bank 1986-1990

Bachelor of Arts (BA), Business Management, City University Xxxxxx (CUNY), Lehman College

Member, International Women s Leadership Association and Women of Distinction