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Summary of Qualifications
Accomplished hospitality leader with a consistent, proven track record of exceeding performance.
Experience building and leading a diverse team of staff to maximize their potential and excel.
Strong background training, mentoring and coaching team members to maximize their potential and excel.
Proficient with Point of Sale (POS) computer systems.
Areas of Expertise
> Profit & Loss > Team Leadership > Customer Service
> Inventory Control > Staff Training > Problem Solving
> Safety Policies/Procedures > Interviewing/Hiring > Relationship Building
Professional Experience
Food Service Manager, Thorntons Louisville, KY Feb. 2011-Present
Lead food service operations for this leading convenience store chain.
Build and lead a team of personnel that provide outstanding service to customers.
Closely monitor food, beverage and labor costs to maximize profitability.
Educate team members on the proper use of equipment to prevent injury and reduce employer liability.
Ensure compliance with food safety procedures and quality control guidelines.
Consistently achieve high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality and prevent illness.
Recognized for securing the highest rating from the County Health Department.
Server/Bartender, Eva Mae s Louisville, KY May 2010-Nov. 2010
Ensured guests had a pleasant and enjoyable dining experience by following up on a regular basis.
Collaborated effectively with a diverse team of colleagues in a dynamic, fast-paced environment.
Manager, Catches Waterfront Grill Port Richey, FL Feb. 2007-Nov. 2009
Demonstrated stellar leadership skills while managing a diverse team of restaurant employees.
Proactively identified and resolved problems to maintain customer loyalty and employee morale.
Led daily pre-shift meetings, as well as weekly department meetings, to ensure all employees understood business objectives and could share input with ideas for improvement.
Scheduled staff and delegated responsibilities to team members.
Manager, Applebee s New Port Richey, FL July 1999-Feb. 2007
Promoted from Server/Bartender/Cook to a Manager role for leading by example.
Mentored, trained and coached team members to maximize their individual potential and excel.
Created a customer-service focused culture and achieved exceptional customer service standards.
Maximized profitability by successfully controlling food, beverage and labor costs on a daily basis.
Education and Training
Metro Safe Certified
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