- 2016 Magpie Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

HR ▪ Business Development

Qualifixxxxxxtions Profile

    Highly self-motivated and results-driven management professional with more than 23 years providing high-performance operations management support and customer service in the axxxxxxdeme and retail business.

    Proven dedixxxxxxtion to efficiencies in delivering exceptional customer service and business development support in a high-volume retail operation, with internships that honed people-centric HR management skills, exceeding performance expectations that add value to any professional engagement.

    Excellent people management and communixxxxxxtion skills that raised over $13,000 in funds to support altruistic/philanthropic organizations, while helping promote teamwork synergies focused on customer service and operational excellence.

    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve professional relationship and work issues even under stress.

    Well-organized with multitasking and prioritization skills that maximize resources to achieve outstanding results.

Professional Experience

    Provide front end leadership in managing daily store operations that generate $40M in annual sales, supervising 40 employees and executing customer service strategies that not only streamline front end processes and maximize resources, but also enable decisive action in creating and maintaining a totally satisfying customer experience.

    Used fact-based statistixxxxxxl performance reports on a daily/weekly basis, including financials/payroll and guest experience metrics to make decisions that contribute to the success of several business development programs.

    Serve as Leader on Duty 2-4 times a week representing all store employees as a voice in management meetings involving HR issues, recommending win-win solutions, teambuilding programs, and proposing solutions that create and maintain productive work through industrial harmony.

Pepperdine University 2014 2015

    Researched, developed and executed professional development workshops, programs, and training sessions for staff

    Assisted management in organizing xxxxxxmpus events that involved over 1,400 staff members.

    Provided administrative support facilitating and processing correspondence between Mr. R.F. Phillips and Pepperdine University constituents including detailed paperwork and analysis that maintained the synergistic professional and axxxxxxdemic relationships between the two in successfully managing the School of Law.

    Supervised all fundraising efforts, raising over $13,000 in 2014 supporting the Delta Gamma Foundation in its philanthropic programs for several non-profit and charity organizations such as the Service for Sight and the Blind Children s Center of Los Angeles.

Eduxxxxxxtion & Credentials

    B.S. in Business Administration, PEPPERDINE UNIVERSITY Malibu, XXXXXX (2015)

George Page Business Scholarship, Tyler Trust End Scholarship

Extra-curricular Activities: Delta Gamma Fraternity, Step Forward Day, Nonprofit work

Professional Training & Certifixxxxxxtions

    Undergraduate Certifixxxxxxte in Conflict Management , Straus Institute in Dispute Resolution (2015)

    Related Coursework: Negotiation and Settlement Advoxxxxxxcy, Mediation, Arbitration, Cross-Cultural Negotiation

    IASSC Yellow Belt Certifixxxxxxtion, Basic Lean Six Sigma (2015)Certified Release of Information Specialist

Professional Affiliations

    Member: Salvation Army of Xxxxxx (Sep Dec 2014)

Collaborated with a team to develop a volunteer program and inventory organization system.

    Student Consultant (Sep 2011 Apr 2012)

    Corps Member: Jumspart, Santa Monixxxxxx, XXXXXX (2013 & 20145)

Worked with a team in conducting learning sessions at a preschool twice a week

    Volunteer: Malibu Marathon (Nov 2013 & 2014)