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Sharnell Jones-Gobert


PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000






Management ~ Sales ~ Customer Service ~ Operations




  Extensive background in customer-oriented, service-driven industries both in management and collaborative roles, with continual focus on optimizing sales, operational and financial performance and consistent emphasis on client satisfaction

  Effectively consult with customers to identify needs and deliver customized presentations to drive high-volume sales; talent for capitalizing on opportunities to generate new and repeat business, diversify/expand revenue channels and boost competitive market leveraging

  Motivating leader experienced in training, coordinating and supervising staff; equally effective in independent, management and teamwork capacities

  Well versed in business operations ranging from office management, administrative and marketing/promotional mailings through accounting and information systems maintenance; adept in working with cross-functional departments to achieve goals


Professional Background


Graduate Supply, Inc.-Baton Rouge, LA 2000-Present

Regional Office Manager; 2009-current

  Promoted to steer office operations spanning human resources and accounting through administrative; effectively train, schedule and supervise office team and maintain related records including leave time and payroll hours

  Strategically coordinate sales team daily/weekly schedules to ensure optimal use of resources in generating revenue and delivering quality customer servicing

  Proficiently maintain database of student information supporting account servicing/ management, marketing/promotional mailings and billing operations

  Efficiently reconcile accounts receivable and payable

Sales Associate; 2000-2009

  Successfully developed and maintained productive relationships with school accounts while concurrently managing direct and phone sales along with servicing walk-in customers

  Collaborated in field sales and onsite account visits; included securing and delivering orders

  Additionally managed office functions, from coordinating and facilitating mass mailings to customers through maintaining office files and computer records


Lamar Graphics-Baton Rouge, LA 2000

Customer Service Representative

  Consistently delivered world-class service in efficiently processing orders; steered full order process from entering sales information and tracking orders from art department through production, completion and on-time shipment


City Court of Natchitoches-Natchitoches, LA 1995-1999

Social Services Coordinator

  Assisted families within juvenile system in maintaining productive relationships with courts along with outside agencies including mental health providers and schools




Bachelor of Social Work, Northwestern State University-Natchitoches, LA; 1994


Sharnell Jones-Gobert


PO Box 0000 xxxxxx xxxx , xxxx , xxxxx 00000












Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated, I have held diverse roles in various service-oriented, client-focused industries since earning a Bachelor of Social Work in 1994. Joining my current employer s team in 2000 as a Sales Associate, I effectively handled both inside and outside sales, consistently providing world-class client servicing to generate high-volume revenue, build loyalty and drive growth. In 2009 I was promoted to Regional Office Manager, assuming accountability for leading office staff to achieve aggressive deadlines and operational goals while continuing to play a critical role in sales and account servicing by strategically coordinating sales team schedules as well as maintaining/updating our database of client accounts and mailings. I offer dynamic communication, presentation and relationship building skills backed by the ability to effectively prioritize and manage workflow/projects, collaborate with cross-functional teams/departments and support broad-scope areas of business operations.


As an employee, you will find me to be a self-motivated professional prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.





Sharnell Jones-Gobert








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