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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced sales and business development professional with several years of experience within high-stress environments with a strong background within a variety of industries. Experienced in managing high net worth accounts, providing stellar customer service, and implementing comprehensive sales and business development strategies. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.
Key Competencies
Account Management Project Management Lead Generation Program Management |
Sales/Business Development Strategy Implementation Public Relations/Marketing Bilingual, Spanish/English |
Process Improvement Attention to Detail Complex Problem Solving Vendor Management
|
Professional Experience
Intrado, Longmont, CO 2011-Present
Service Account Manager
- Directly manage key client accounts within a fast-paced environment with a focus on improving client retention and satisfaction levels
- Maintain nationwide customer accounts for a 9-1-1 program which included reviewing client bills in order to ensure accuracy, documenting account changes, and creating reports
- Performed routine site-visits in order to foster positive relationships with clients, provided technical training as needed, and ensured all compliance procedures were adhered to
Flatirons Bank, Boulder, CO 2008-2010
Assistant Vice President
- Acted as a member of the executive management team which required maintaining accounts on behalf of the Chairman, Vice President, and Holding Company partners
- Played an integral role in the opening of 2 new bank branches which required managing strict deadlines and leading cross-functional teams
- Coordinated meetings with Architects, Designers, and General Contractors in addition to ensuring all requirements for LEED Gold certification are adhered to
- Acted as the Sponsorship Coordinator for a $100,000 charitable fund which required maintaining positive rapport with local non-profit organizations
Intrinsic Capital Partners, LLC, Chicago, IL 2000-2008
Service Account Manager
- Utilized superior communication and interpersonal abilities in order to provide superior service to key clients in addition to providing administrative support to management
- Scheduled/coordinated meetings, processed employee payroll, coordinated travel logistics, and managed all aspects of large-scale events
- Worked directly with high-net worth clients, directed both public relations and marketing strategies, and supervised a team of Interns
Education
Bachelor of Science, Triton College, River Grove, IL
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