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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

Experienced sales and business development professional with several years of experience within high-stress environments with a strong background within a variety of industries. Experienced in managing high net worth accounts, providing stellar customer service, and implementing comprehensive sales and business development strategies. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

Key Competencies

 

         Account Management

         Project Management

         Lead Generation

         Program Management

         Sales/Business Development

         Strategy Implementation

         Public Relations/Marketing

         Bilingual, Spanish/English

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Vendor Management

 

Professional Experience

Intrado, Longmont, CO 2011-Present

Service Account Manager

  • Directly manage key client accounts within a fast-paced environment with a focus on improving client retention and satisfaction levels
  • Maintain nationwide customer accounts for a 9-1-1 program which included reviewing client bills in order to ensure accuracy, documenting account changes, and creating reports
  • Performed routine site-visits in order to foster positive relationships with clients, provided technical training as needed, and ensured all compliance procedures were adhered to

 

Flatirons Bank, Boulder, CO 2008-2010

Assistant Vice President

  • Acted as a member of the executive management team which required maintaining accounts on behalf of the Chairman, Vice President, and Holding Company partners
  • Played an integral role in the opening of 2 new bank branches which required managing strict deadlines and leading cross-functional teams
  • Coordinated meetings with Architects, Designers, and General Contractors in addition to ensuring all requirements for LEED Gold certification are adhered to
  • Acted as the Sponsorship Coordinator for a $100,000 charitable fund which required maintaining positive rapport with local non-profit organizations

 

Intrinsic Capital Partners, LLC, Chicago, IL 2000-2008

Service Account Manager

  • Utilized superior communication and interpersonal abilities in order to provide superior service to key clients in addition to providing administrative support to management
  • Scheduled/coordinated meetings, processed employee payroll, coordinated travel logistics, and managed all aspects of large-scale events
  • Worked directly with high-net worth clients, directed both public relations and marketing strategies, and supervised a team of Interns

 

Education

 

Bachelor of Science, Triton College, River Grove, IL

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