Operations management leader with a consistent, proven track record across purchasing, inventory control and facilities oversight.

  Personable and highly-skilled professional with sound judgment and excellent listening, verbal communication and interpersonal skills to build and grow relationships with colleagues, clients and vendors.

  Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

> Purchasing > Inventory Control > Project Management

> Customer Service > Scheduling > Vendor Relations/Negotiations

Service IT Direct Carrollton, XXXXXX Feb. 2012-Present

Facilities Manager (Nov. 2014-Present)

  Reporting to the Purchasing Manager, oversee an 8,000 square foot facility, as well as two other satellite offices.

  Plan and manage facility central services and contracts such as reception, security, cleaning and waste disposal.

  Oversee security and environmental health and safety policies and respond to any alarms or system failures.

  Conduct and document regular facility inspections.

  Ensure compliance with health and safety standards and industry regulations.

  Supervise maintenance and repair of facilities and equipment and lead any upgrade or renovations, including hiring contractors for special projects and checking that work has been completed to contract requirements.

  Generate reports of facility-related budgets, finances, contracts, expenditures and purchases.

  Spearhead any intra-office moves by employees.

Accomplishments:

  Earned a pay raise to $2,000 more per year annually in 2015 for exceeding performance objectives.

Procurement Specialist (Sept. 2014-Present)

  Successfully lowered costs by negotiating favorable agreements with up to four vendors.

  Purchase a variety of HP and Dell hardware, especially parts.

  Work with suppliers to compare prices, place orders and ensure delivery dates are met.

  Track purchases from order placement until it arrives in hands of order placer.

  Monitor inventory control systems and determine cause of any delays en-route.

  Handle invoices and forward to personnel in the Accounting Department.

Return Material Authorization (RMA) Manager (Jan. 2014-Present)

  Proactively resolve issues with vendors to replace any damaged parts.

Service IT Direct Carrollton, XXXXXX continued from page 1 Feb. 2012-Present

Return Material Authorization (RMA) Manager (Jan. 2014-Present) continued

  Manage day-to-day RMA receiving activities, including productivity and workflow reports.

  Process product returns and conduct product failure analysis.

  Works closely with personnel across internal departments such as operations, customer service/technical Support, quality and engineering.

  Maintain, review and update process documentation on a regular basis and create new documents as needed.

RMA Specialist (Feb. 2012-Jan. 2014)

Walgreens Dallas, XXXXXX June 2000-Dec. 2011

Assistant Manager (2010-2011)

  Led a team of 22 personnel while overseeing all aspects of store operations.

  Managed the stockroom and cooler and processed returns and exchanges.

  Built and managed a team of employees, including interviewing candidates and hiring personnel.

  Coordinated seasonal orders, displays and advertisements in collaboration with vendors.

Accomplishments:

  Chosen to serve on the Regional Swat Team that set up, stocked and opened new locations.

Systems Inventory Management System (SIMS) Coordinator (2003-2009)

  Received and processed vendor deliveries and maintained consistency between store and system inventories.

  Trained six new SIMS coordinators to ensure consistency.

  Ranked among the top three locations as Best Overall Store in the Dallas-Fort Worth district.

  Honored for ranking among the district leaders in outs (ensuring everything was on store shelves).

Accomplishments:

  Achieved the lowest store shrink rate and recognized as having the best inventory control in the district.

Photo Specialist (Jan. 2001-2003)

Service Clerk (June 2000-Dec. 2000)

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an operations management leader with a consistent, proven track record across purchasing, inventory control and facilities oversight. I am a personable and highly-skilled professional with sound judgment and excellent listening, verbal communication and interpersonal skills to build and grow relationships with colleagues, clients and vendors. Additionally, I boast stellar time management, attention to detail and organizational skills, including prioritizing tasks.

Since Feb. 2012, I have worked for Service IT Direct. Currently, I perform in a variety of roles, including Facilities Manager, Return Material Authorization (RMA) Manager and Procurement Specialist. Among my unique skills, abilities and accomplishments:

  Reporting to the Purchasing Manager, oversee an 8,000 square foot facility, as well as two other satellite offices.

  Successfully lowered costs by negotiating favorable agreements with up to four vendors.

  Earned a pay raise to $2,000 more per year annually in 2015 for exceeding performance objectives.

  Work with suppliers to compare prices, place orders and ensure delivery dates are met.

  Plan and manage facility central services and contracts such as reception, security, cleaning and waste disposal.

  Supervise maintenance and repair of facilities and equipment and lead any upgrade or renovations, including hiring contractors for special projects and checking that work has been completed to contract requirements.

  Proactively resolve issues with vendors to replace any damaged parts.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Zachary Lane

xxx-xxx-xxxx