Resume Service
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
This Resume Has Not Been Formatted
ORDER YOUR OWN LETTER-PERFECT, JOB-WINNING RESUME AND IT WILL BE COMPLETED AS SOON AS YOU NEED!
Click HERE!
Yyyyyy x. yyyyyy
8769 Redondo Avenue - Hesperia, CA 92344 abc@xyz.com
Hotel General Manager
Profile
Proficiently steer hotel operations ranging from business development, turnarounds, renovations, customer service, human resources, multi-department management, procurement, and inventory control to administrative, accounting, budgeting/cost controls, and regulatory ~ Successfully hire, train, develop, and direct top-performing management/support teams; solid background in developing management-level corporate training programs ~ Strategically coordinate/schedule personnel to maximize use of human and financial resources ~ Expertly develop and implement targeted strategies to generate new business, improve customer loyalty and maximize competitive market leveraging ~ Effectiely develop and implement procedures and systems to optimize productivity/efficiency and increase bottom-line profits ~ Dynamic communication and interpersonal relation skills; bi-lingual fluency, English and Spanish
Key Achievements
Awarded TripAdvisor Travelers Choice, a prestigious award issued to Top 1% of all hotels; 2016
Rapidly improved Guest Satisfaction Scores to Clear status as new General Manager; 2015
Maintained above average Guest Satisfaction Scores while concurrently completing comprehensive room and public area renovations; 2015
Achieved 2nd Highest Brand Quality Assurance inspection score in company at 94.8%; 2015
Led Palmdale location to 2 consecutive years of Top 3% Ranking in Employee Satisfaction Surveys across 247 hotels
Attained #1 Ranking (second period) and #2 Ranking (first period) in Overall Guest Satisfaction amongst all Residence Inn hotels under management company; 2013
Successfully controlled costs at $14K under budget in Housekeeping; 2013
Boosted hotel Average Daily rate by 8% as well as raised Occupancy by 10% within 3 months of promoting to General Manager; 2011
Recognized as General Manager of the 1st Quarter, 2011
Increased Extended Stay Occupancy by 18%; 2011-2012
Achieved 66% ESOCC against company average of 38%
Named Sailor of the 1st Quarter out of 135 US Navy personnel; 2006
Career Track
Residence Inn by Marriott 2006-Present
General Manager-Anaheim/Garden Grove Resort Area; 2015-current
General Manager/Training General Manager-Las Vegas South; 2015
General Manager/Training General Manager-Palmdale; 2012-2015
General Manager-San Bernardino:
2010-2012
Assistant General-San Bernardino:
2008-2010
Front Desk Agent/Sales Coordinator-Palmdale; 2006-2008
Have rapidly progressed with company over span of approximate decade to assume full-scope responsibility for daily operations as General Manager of several key locations; well-versed in all areas of hotel sales and operations, with continual track record of boosting performance
Drive business growth by facilitating a customer-focused environment and delivering world-class service; productively address and troubleshoot escalated guest issues for prompt resolution
Proficiently lead and manage hotel sales, accounts payable/receivable, cash and cross-functional department budgeting, with full P&L accountability
Successfully onboard new GMs; expertly collaborate with Corporate Training Department in developing new GM, AGM and DOS training programs
Effectively hire, train, orient, and direct personnel; strategically schedule staff to optimize use of resources and contain labor costs while meeting operational objectives
Cost-effectively control inventories and manage purchasing for all departments
Have assumed role and all responsibilities of Task Force General Manager, with focus on turning around struggling properties
Moises Ambriz Page 2 of 2
US Navy 2002-2006
Night Shift Supervisor/Aircraft Engine Specialist, Honorable Discharge
Promoted in recognition of superior performance and leadership skills to coordinate and supervise as many as 15 shift personnel and steer full-scope shift production operations
Delivered training programs for entire department across both day and night shifts as well as steered new personnel orientations
Effectively planned, coordinated and directed equipment repair and maintenance in fast-paced, time-sensitive environment to maximize performance in supporting critical military missions
Successfully completed Supervisor s Training as well as GE Level 3 and Level 1 F-44 Jet Engine Maintenance Training programs
Professional Development
Marriott Training Courses
Sales Edge; 2012
Strategic Alignment; 2010
Business Management; 2008
Residence Inn Fundamentals; 2008
Community Leadership
Volunteer Youth Soccer Coach, AYSO; 2009-present
<< Previous Back to Sitemap Next >>
Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!
