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Dynamic leader who offers a background in Multi-Site Operations Management, Project Management, Team Building / Training, Strategic Analysis / Planning, Profit / Loss, Finance, and Budget Control, and contributes talent in Sales, Marketing, Best Practice Methodologies, Process Optimization, Trends Tracking, and Customer Service. Top performer who boasts above-average career results, and who can make decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a competitive advantage. Excellent communicator who leads staff by example and with integrity.
Capitalize on the opportunity to lead forward-thinking finance operations, including recruiting, training, mentoring, and managing top-performing finance assistants, as well as coaching sales staff in selling key aftermarket products.
Increased revenue in first full year by $440,000+ over previous year.
Built and sustained productive relationships with 20+ high-profile lending institutions.
Rapidly advanced from initial hire as Sales Consultant to Internet Sales Consultant to Finance Manager role.
Strategically steered profit-generating seasonal retail operations, including recruiting, training, mentoring, and managing a customer service-driven staff of associates, as well as exhibiting knowledge of products for upselling.
Spearheaded initial store set up, as well as continual merchandising and decorating of in-store experiences.
Selected by executive team to feature store s displays as a how to for other stores to use in setting up areas.
Utilized broad scope of industry knowledge toward managing dual division integration while developing results-focused training programs and role-playing scenarios to convey essential information to supervisory personnel.
Prepared materials and delivered lectures and small group and 1:1 instruction to administer company programs.
Conceptualized, developed, and implemented marketing materials, including developing innovative tradeshow brochures, handouts, banners, a quarterly company newsletter, and various color and black and white advertisements.
Increased revenue 200% within only a 4-month period by re-organizing staff for a new sales position.
Improved turnaround times 30% by enhancing client satisfaction and repeat business with new policies.
Increased customer base 50% and coverage area 40%, and executed a total increase by 100% in 45 months.
Wrote and launched online customer service surveys to track results, and re-trained staff in key methodologies.
Identified $8,000+ in monthly misappropriated funds and saved $75,000+ by identifying real estate escape clause.
Directed operations across 9 company locations, including recruiting, training, mentoring, and managing a solutions-oriented team; cost-effectively managing budget and labor expenses; establishing policies and procedures; ensuring branch goals were met to optimize productivity; and increasing the overall customer base.
Coordinated key transportation, manpower, inventory tracking, and utilities and equipment necessary for minimal contract services disruptions, and further enforced company polices to facilitate a synergistic work environment.
Led comprehensive communications among 35 locations via weekly conference calls.
Promoted consistent district improvements to maintain Top 1% ranking achievements.
Saved $60,000+ annually via key research, negotiations, and sub-leasing of a portion of the facility.
Successfully lowered labor costs via creative scheduling per volume while maintaining an Open Door policy.
Played a vital role in directing daily operations of a 35,000-square-foot parts facility that operated 24x7x365.
Continually ensured parts requests were stocked for 20+ clients, including IBM, Unisys, HP, and Toshiba.
Led targeted daily operations of a fast-paced satellite office for a large-scale produce company, including managing a 4-member team of receivers within the Wholesale Division, as well as leading core training on all USDA standards.
Served as a companywide liaison with USDA inspectors as necessary to meet industry compliance.
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