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Driven, focused, and knowledgeable Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, completing sales/financial forecasting, diffusing escalated client service situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, clients, and members of executive management.

Account Management Client Pipeline Development Relationship Management

Client Retention Process Improvement Increasing Brand Awareness Sales Forecasting

Product Positioning & Pricing Territory Management Profit Growth/Margin Protection

  Direct daily sales and business development operations within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Design and implement innovative sales strategies in addition to working closely with internal team members such as Sales Representatives, Sales Managers, and Directors

  Utilize superior communication abilities to build positive rapport with senior leaders and regional payers/pharmacy benefit managers

  Led sales operations within the district which required supervising a team of 12 Sales Representatives throughout Georgia and South Carolina

  Provided both individualized guidance and coaching to team members, diffused escalated customer situations, and facilitated process improvement initiatives

  Successfully grew portfolio attainments from 96% to over 100% within 2 quarters

  Managed both operations and project logistics within the biomedicines division with a concentration on leading process improvement initiatives

  Identified evolving customer needs and supported projects aimed at aligning internal processes, supervised project teams, and trained others on the customer experience

  Awarded the Global Project Team of the Year (2014 & 2013) due to consistently demonstrating an ability to lead large-scale strategic projects

  Directed district sales operations throughout Northeast Texas which required supervising a team of 21 Sales Representatives along with monitoring sales metrics

  Successfully exceeded portfolio plans in both 2011 and 2012 by over 105%, improved performance by 5% within 9 months, and gained recognition as Top Launch District for achieving 270% of quota during a new product launch

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Lilly USA Continued:

  Supported training logistics for internal sales teams throughout an area of 5 states which included managing a team of 10 Trainers

  Recognized as Interim Manager which resulted in improved performance from 97% to over 104% to plan within a period of 6 months

  Developed comprehensive training materials used during an effective selling workshop which resulted in being recognized for exemplary performance by executive management

  Supported sales and account management tasks within the division which centered on managing key client accounts and improving processes

  Successfully led the United States in primary care product sales for 3 consecutive years, acted as a member of the Top Managed Care Pull Through Team, and obtained formulary wins within 4 major accounts in a period of 6 months

  Designed an innovative customer program attendance and follow up plan which was used by the entire business unit

  Improved division performance to #2 in the United States and 170% to plan within 9 months and received several Peer Awards