- 11045 Elk Sands Rd. Ÿ Las Vegas, NV 89179 ( (xxx-xxx-xxxx * abc@xyz.com

Technical Customer Support Supervisor

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 12 years providing high-performance customer service, marketing and sales, and business operations support in the online service distribution, alternative energy production, and business management consultancy sectors.

-    Strong passion for delivering outstanding customer service regardless of industry engagement, while ensuring process efficiencies and compliance with service quality standards in optimizing resources to achieve a rewarding customer experience.

-    Exhibited both technical and creative competencies that enabled the business to cost-effectively promote its services through in-house development of ads and promotional materials using IT tools in concept execution.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Marketing & Sales

    Marketing Communications (Traditional & Online)

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

Business Operations

    Strategic Planning Support

    Technical Service Administration

    Process/Workflow Improvement

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Records & Document Management

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Budget Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Acrobat, & Lotus Notes

    Image Editing: Adobe Creative Suite (Photoshop, with Wacom Digital Pen)

    Internet: Email/Webmail, Web Research, & Social Networking

Professional Experience

Marketing & Sales

Ÿ Served as the main point of contact for customers, providing quality customer service and tailoring solutions based on customer needs, and conducting marketing campaigns through promotional sales, advertising and product placement, driving new shoppers to store locations.

Ÿ Planned, organized and staffed promotional events, providing logistical support, and creative muscle in designing and developing ads and collateral materials using Illustrator, Photoshop, & Wacom Digital Pen to finalize and deliver print & online advertising.

Operations Management

Ÿ Managed departmental operations and staff supervision, overseeing routine daily business flow in a start-up environment with 7+ direct reports.

Ÿ Oversaw the readiness procedures for daily business operations, coordinating the schedule of mobile team in different regions in a demanding fast-paced call center environment while working closely with regional management to achieve production objectives.

Ÿ Provided technical support to customers and internal agents in resolving electrical and IT system issues.

Relationship Management

Ÿ Forged professional relationships with new and repeat clients, growing long-term partnerships that grew the business through word-of-mouth promotions and repeat business.

Ÿ Addressed customer conflict and issues with win-win solutions, collaborating and gaining customer trust in resolving service issues and complaints.

Work History

Rezdy, LLC Las Vegas, NV

SolarCity Las Vegas, NV

Just Strategy s, LLC Novato, CA

Education

Diploma, Secondary Education, JAMES LOGAN HIGH SCHOOL Union City, CA (2000)