Yyyyyy x. yyyyyy

Seeking Executive-level opportunity in Healthcare Administration

Operations ~ Program Development ~ Quality Assurance ~ Patient Satisfaction

Efficiency ~ Safety ~ Project Measurement ~ Clinical Excellence ~ Strategic Planning

• Offer exceptional academic credentials and seasoned management experience in the healthcare arena.

         Solid experience in steering the full range of operations spanning budget administration, quality control, staff leadership, continuous improvement, patient care delivery, project coordination, and employee relations.

         Advanced expertise in emergency medical services within both non-profit medical centers and for-profit community hospitals.

         Excel at devising and implementing administrative, clinical, technological, and operational procedures to standardize and expedite workflow, enrich patient care, heighten productivity, and lower expenses.

         Capitalize on exemplary team-building expertise to strengthen organizational culture and cohesiveness, paramount to achieving mission, vision, and values within quality-driven healthcare facilities.

• Seamlessly partner with healthcare team members to stimulate cooperation and increase quality of care.
• Able to precisely assess and determine organizational needs, and define goals for rapid attainment.
• Proven strengths in fostering cohesive relationships with key stakeholders to accomplish organizational goals.

Mercy San Juan Medical Center, Carmichael, California, 2015 to Present

Director of Emergency Services

         Spearhead full-scope daily operations for 31-bed Level II Trauma Center/Comprehensive Stroke Center comprised of 130 FTEs and serving 80,000 patients per year on average.

         Perfected readiness program to achieve recertification by American College of Surgeons with zero deficiencies and Joint Commission accreditation with no direct findings within department.

         Introduced assignment rotations within department which boosted staff satisfaction as well as patient satisfaction (Listening and Responding) scores by 7%.

         Resourcefully instituted comment cards for Emergency Department aimed at improving patient experience via real-time problem resolution.

         Pioneered Volunteer Concierge program to optimize experience for patients and family members in Emergency Department waiting room.

         Overhauled staffing structure to garner 101% productivity with zero impact or risk to patient safety.

         Demonstrate sharp project leadership capabilities toward currently directing $500K Emergency Department lobby renovation.

Mercy General Hospital, Sacramento, California, 2013 to 2015

Director of Emergency Services / Nursing Administration & Communications

         Proficiently directed operations within 16-bed Emergency Department receiving 40,000 visits annually at non-profit hospital.

         Applied dynamic leadership talents toward motivating, coordinating, and supervising 80 staff members.

         Controlled $16M operating budget and headed $3M in extensive renovations to Emergency Department.

         Accelerated Emergency Department throughput for admitted patients by 75 minutes and reduced elopements from 3% to 2%.

         Maintained productivity level of 102% for fiscal year by emphasizing and promoting team unity.

         Championed implementation of robust healthcare communication system (Vocera) hospital-wide and coordinated associated training.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy -- Page 2 of 2

Northern Nevada Medical Center, Sparks, Nevada, 2005 to 2013

Director of Emergency Services / Stroke Coordinator (2011 to 2013)

         Managed all facets of daily operations for 18-bed Emergency Department at for-profit medical center.

         Masterminded stroke program which was recognized and certified by Joint Commission as a Primary Stroke Center with zero deficiencies.

         Heightened staff clinical competencies by leading roll-out of ESI triage review course and Nursing Skills Day.

         Accomplished 109% productivity for 2011 and 114% in 2012 via sensible staffing, flexing, and department visit volume monitoring.

         Enhanced patient satisfaction via new program which featured bedside shift handoff and hourly rounding.

         Implemented EHR software within department and provided staff and physician training in program use; successfully achieved 98% physician compliance with computerized order entry.

         Awarded as Service Excellence Manager of the Year and Service Excellence Manager of the Quarter, both in 2012.

         Three-time nominee for Nurse of Achievement award for Critical Care (2008, 2010 and 2011).

Manager of Emergency Department (2010 to 2011)

         Promoted from initial role as Charge Nurse of ED (2005 to 2010) based on exceptional performance and results.

         Oversaw the complete spectrum of operations within Emergency Department from quality assurance and regulatory compliance, to personnel hiring and staff performance management.

         Chaired Pneumonia Core Measure Committee, and served as dedicated member of Medication Safety Committee, Falls Committee, and HCAHPS Committee.

Galena Surgery Center, Reno, Nevada, 2008 to 2009

PACU Staff RN (per diem)

         Leveraged advanced skills in the complete nursing process to proficiently care for patients in post-anesthesia care unit.

Saint Mary s Regional Medical Center, Reno, Nevada, 1999 to 2008

Staff RN, Emergency Department (per diem) (2005 to 2008)

Clinical Supervisor, Emergency Department (2001 to 2005)

Charge Nurse, Emergency Department (1999 to 2001)

         As clinical supervisor, delegated assignments in ED, hired, trained and evaluated personnel, and orchestrated quality improvement activities.

Prior Background:

Staff RN, Emergency Department/Trauma (per diem), Mercy Medical Center, Redding, California, 1998 to 1999

Charge Nurse, Emergency Department, Redding Medical Center, Redding, California, 1996 to 1999

Staff RN, Emergency/Med/Surg Department, Trinity Hospital, Weaverville, California, 1995 to 1997

Master of Science, Nursing, Walden University, Minneapolis, Minnesota, 2012

Associate Degree, Nursing, Shasta College, Redding, California, 1995

Registered Nurse License, California and Nevada

HAZMAT First Receiver

TNCC and TNCC Instructor

Mobile Intensive Care Nurse (MICN)

Pediatric Advanced Life Support

Advanced Cardiac Life Support

Basic Life Support

Nevada Emergency Nurses Association Emergency Nurses Association

Yyyyyy x. yyyyyy

DATE

HIRING AGENT S NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a senior-level management opportunity in healthcare administration and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to solid clinical expertise gained from a prior career in nursing, I bring to you an extensive background in operations management, considerable experience in driving continuous improvement, and well-developed skills in leveraging state-of-the-art technology and tools to increase efficiency, slash expenses, and fuel revenue growth. My constant attention to enforcing rigorous adherence to quality and regulatory criteria will unquestionably prove to be an immediate asset to your healthcare facility. To complement these qualifications, I offer demonstrated strengths in staff development, patient safety, budget administration, and project leadership.

As a proactive contributor to your hospital, you will find me to be a stellar leader committed to supporting you in achieving or exceeding your objectives through an impressive blend of dedication, experience, and managerial talents. I am confident that I could be a valuable asset to (INSERT NAME OF HOSPITAL), and will call you later in the week to see if we can schedule a time to meet.

Sincerely,

Yyyyyy x. yyyyyy