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Yyyyyy x. yyyyyy
xxx-xxx-xxxx │ Xxxxxx, XXXXXX xxxxxx │ abc@xyz.com
Senior Business Analyst / Business Consultant
Performance-driven executive with track record of delivering dynamic results:
Instrumental in reducing overtime expenses by 70%; 2016-present
Generate 15% year-over-year profit growth; 2016-present
Successfully created centralized staffing system currently being implemented by Capital One Bank throughout DC, XXXXXX, VA, and DE region
Turned around lowest-performing branch to top producer; 2014-2016
Increased customer satisfaction levels by 10 points; 2014-2016
Achieved perfect audit and sustained ongoing compliance; 2014-2016
Sole branch out of 10 to achieve and surpass 2-year investment return goal; PNC-Denovo
Expertise in analyzing operations and devising and implementing strategies to optimize bottom-line performance across productivity, efficiency, cost effectiveness, human resource management, business development, customer service levels, resource allocation, and profits
Motivating, hands-on leader and key collaborator in establishing and achieving aggressive goals
Professional Background
Capital One Bank-various locations, XXXXXX 2014-Present
VP Senior Market Manager, Rockville and Gaithersburg; 2016-present
Successfully steering operations to optimize performance; includes market P&L accountability along with serving as Regional CFO responsible for overseeing budgets and expenses, with consistent track record of reducing costs and increasing profits
Generate dynamic results in overseeing company s first Micro Markets
Deliver Total Motivation concept to all regional markets, providing quality training to executives and their direct reports
Have developed and implemented innovative staffing system supporting 170+ personnel
VP Senior Branch Manager, Silver Spring; 2014-2016
Drove operations to achieve significant improvements across key metrics; increased deposits from $190M to $270M and turned around from lowest performer to busiest branch in region as well as attained highest associate engagement score in region and increased customer satisfaction 10 points
Strategically allocated resources and controlled costs/expenses to boost bottom-line profits
Led branch to perfect audit and sustained compliance while managing high volume of transactions
PNC Bank-Bowie, XXXXXX 2009-2014
VP Denovo Branch Manager
Launched and developed new branch and successfully positioned as only branch out of 10 to achieve 2-year investment return goal; additionally served as Chief Team Engagement Officer for region
Resourcefully grew business by establishing strong presence in target market; included hosting and actively participating in Bowie Chamber of Commerce and community events
Effectively recruited, trained and developed employees; mentored and promoted numerous employees to achieve successful careers
Prior Background: VP Branch Manager, Bank of America-Landover Hills, XXXXXX; 2004-2009
Education and Certifications
BS-Computer Studies, UMUC
Scrum Master Certified
Certified Influencer, Primed to Perform-Unleashing the Power of Associates
Certificate, Emerging Leadership Development Program for Senior Leadership, NVA
Affiliations / Community Leadership
Member, Bowie Chamber of Commerce
Volunteer, Junior Achievement; currently mentoring/coaching 5 program
participants
Yyyyyy x. yyyyyy
xxx-xxx-xxxx │ Xxxxxx, XXXXXX xxxxxx │ abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am extremely interested in the Senior Business Analyst position available with your organization and believe my background uniquely supports your goals. To acquaint you with my qualifications, my resume is included for review; in advance, thank you for your time and consideration.
As demonstrated, I offer a successful track record in analyzing operations and defining and implementing targeted strategies to boost results across key performance metrics spanning productivity/efficiency, staffing, business development, service levels, compliance, and P&L. Over the course of my career I have excelled in steering organizations to achieve and surpass aggressive goals through decisive, innovative, solutions-focused, and motivating leadership, and I am confident that I can do the same for your organization.
I am eager to meet to discuss how my qualifications support your immediate and long-range objectives, and look forward to your response.
Sincerely,
Yyyyyy x. yyyyyy
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