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Yyyyyy x. yyyyyy

xxx-xxx-xxxx Xxxxxx, XXXXXX xxxxxx



Senior Business Analyst / Business Consultant


  Performance-driven executive with track record of delivering dynamic results:

  Instrumental in reducing overtime expenses by 70%; 2016-present

  Generate 15% year-over-year profit growth; 2016-present

  Successfully created centralized staffing system currently being implemented by Capital One Bank throughout DC, XXXXXX, VA, and DE region

  Turned around lowest-performing branch to top producer; 2014-2016

  Increased customer satisfaction levels by 10 points; 2014-2016

  Achieved perfect audit and sustained ongoing compliance; 2014-2016

  Sole branch out of 10 to achieve and surpass 2-year investment return goal; PNC-Denovo

  Expertise in analyzing operations and devising and implementing strategies to optimize bottom-line performance across productivity, efficiency, cost effectiveness, human resource management, business development, customer service levels, resource allocation, and profits

  Motivating, hands-on leader and key collaborator in establishing and achieving aggressive goals


Professional Background


Capital One Bank-various locations, XXXXXX 2014-Present

VP Senior Market Manager, Rockville and Gaithersburg; 2016-present

  Successfully steering operations to optimize performance; includes market P&L accountability along with serving as Regional CFO responsible for overseeing budgets and expenses, with consistent track record of reducing costs and increasing profits

  Generate dynamic results in overseeing company s first Micro Markets

  Deliver Total Motivation concept to all regional markets, providing quality training to executives and their direct reports

  Have developed and implemented innovative staffing system supporting 170+ personnel

VP Senior Branch Manager, Silver Spring; 2014-2016

  Drove operations to achieve significant improvements across key metrics; increased deposits from $190M to $270M and turned around from lowest performer to busiest branch in region as well as attained highest associate engagement score in region and increased customer satisfaction 10 points

  Strategically allocated resources and controlled costs/expenses to boost bottom-line profits

  Led branch to perfect audit and sustained compliance while managing high volume of transactions


PNC Bank-Bowie, XXXXXX 2009-2014

VP Denovo Branch Manager

  Launched and developed new branch and successfully positioned as only branch out of 10 to achieve 2-year investment return goal; additionally served as Chief Team Engagement Officer for region

  Resourcefully grew business by establishing strong presence in target market; included hosting and actively participating in Bowie Chamber of Commerce and community events

  Effectively recruited, trained and developed employees; mentored and promoted numerous employees to achieve successful careers


Prior Background: VP Branch Manager, Bank of America-Landover Hills, XXXXXX; 2004-2009


Education and Certifications


BS-Computer Studies, UMUC

Scrum Master Certified

Certified Influencer, Primed to Perform-Unleashing the Power of Associates

Certificate, Emerging Leadership Development Program for Senior Leadership, NVA


Affiliations / Community Leadership


Member, Bowie Chamber of Commerce
Volunteer, Junior Achievement; currently mentoring/coaching 5 program participants



Yyyyyy x. yyyyyy

xxx-xxx-xxxx Xxxxxx, XXXXXX xxxxxx







Hiring Agent Name


Company Name


City/State/Zip Code




I am extremely interested in the Senior Business Analyst position available with your organization and believe my background uniquely supports your goals. To acquaint you with my qualifications, my resume is included for review; in advance, thank you for your time and consideration.


As demonstrated, I offer a successful track record in analyzing operations and defining and implementing targeted strategies to boost results across key performance metrics spanning productivity/efficiency, staffing, business development, service levels, compliance, and P&L. Over the course of my career I have excelled in steering organizations to achieve and surpass aggressive goals through decisive, innovative, solutions-focused, and motivating leadership, and I am confident that I can do the same for your organization.


I am eager to meet to discuss how my qualifications support your immediate and long-range objectives, and look forward to your response.







Yyyyyy x. yyyyyy



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