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Yyyyyy x. yyyyyy

- 7 Davenport Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Facilities Manager ▪ Realtor Property Manager

Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 16 years providing high-performance residential and commercial property management, sales & brokerage, operations management, online presence development, and financial service management mostly in the real estate, retail, & investment sectors.

-    Proven dedication to process efficiencies in delivering exceptional customer satisfaction around company products and services, maintaining key business relationships that create cost and service quality advantages in highly competitive markets.

-    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to resolve mission-critical work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Real Estate Sales/Brokerage

    B2B/B2C Sales Management

    Territory Sales Administration

    Channel/Pipeline Marketing

    Sales Pitch/Product Demonstrations

    Sales Negotiation & Closing

    Special Event Management

    Client Account Management

    Customer Service Management

Business Operations Management

    Strategic Planning & Execution

    Business Development

    Inventory Management

    Facilities Management/Maintenance

    In-house Employee Transport Operations Management

    Process/Workflow Improvement

    Accounting Support (Cash Management, Payables,

    Relationship Management (Clients, Stakeholders, & the Public)

    Profitability Management

    Project Management


    Policies & Regulatory Compliance (i.e., OSHA, etc.)

    Vendor/Contract Administration

    Premises Security Administration

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management


    Web Development: HTML, PHP, Ruby, Python

    Apps: Calyx Point, Document Services, & FileMaker Pro

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Image Editing: Adobe Photoshop


Professional Experience


SP Plus Corporation ▪ Philadelphia/Xxxxxx

Facility Manager - Cooper Healthcare Hospital Jun 2015 Present

    Supervise 42 employees providing strategic and tactical directions in routine facilities management, averaging 11-12 hours daily operations, maximizing allocated resources, controlling costs, and maintaining process efficiencies that contribute to company profitability.

    Oversee in-house and 3rd party maintenance work to ensure uninterrupted operations for the Cooper Healthcare Hospital, ensuring compliance with cleanliness standards, recommending and executing plans to improve the aesthetics of the facility, and managing damage claims.

    Manage all aspects of shuttle service operation and maintenance, monitoring 4 shuttle operations from 5AM to 9PM, ensuring proper routes in serving hundreds of Cooper Healthcare employees, and auditing gas credit use.

    Implemented and ensured compliance with OSHA based regulation, policies/procedures, including plans & programs to improve safety of operations and prevent damage/accident claims.

    Proved exceptional customer service to patients, patrons, visitors and employees, addressing client requests, resolving concerns and issues, while adhering to SOP and service quality standards.

    Provide HR support, administering payroll, resolving shop floor conflicts, ensuring proper staffing levels, hiring, developing and training a team of employees (cashiers, valet supervisors and drivers), providing the tools they need to succeed in delivering expected job performance.

    Oversee premise security, monitoring office audits and cashier reports to maintain vigilance over possible employee theft and/or inefficiencies, and conducting regular audits for a location with about 2,850 parking spaces.

    Provide accounting and financial service support, managing accounts payable and petty cash, providing daily revenue input, processing client invoices, service audits, and hospital deliveries, analyzing cash control procedures and expense reviews, monitoring expenses against approved operating budgets, securing approvals for budget adjustments as needed to cover unforeseen payment needs.




Yyyyyy x. yyyyyy

- 7 Davenport Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Global Establishment Everett, WA

Web Design and SEO Lead May 2013 Present

    Leveraged expertise in HTML, PHP, Ruby, Python, Analytics and related online development skills to complete client projects on designing, developing, commissioning websites for information and commercial purposes.

    Prospected for new clients, managing project budget and expenses, and invoicing clients.


Keller Williams ▪ Xxxxxx, XXXXXX

Realtor Jan 2002 Present

    Assist clients with property sales and development, analyzing market trends to determine competitive market prices, liaising with clients, building sustainable working relationships to encourage repeat business.

    Hold open house tours/inspections, instructing clients on best practices for selling success, and liaising between renters/owners and prospective buyers for property inspections, property closings, and overseeing document signing.

    Provide legal, economic and market advice to prospective clients, assisting in preparing legal documents and sales contracts, including property listings that can be offered to match client requirements/preferences.

    Liaise with lenders, home inspectors and pest controllers prior to contract negotiations, ensuring compliance with contractual terms and conditions.


First Partners Financial▪ Somerville, XXXXXX

Junior Loan Processor/Loan Officer Feb 2007 Mar 2013

    Assisted head processor in loan payment collections, preparing initial disclosures and loan documentation from clients, attorneys and other related parties.

    Verified employment/income source, credit supplements and rescores, appraisals, title packages, property/asset ownership, and other documents in processing loan applications, checking their accuracies as submitted.

    Explored and obtained loan pricing from different lender Websites, assisting loan officers in all marketing efforts such as designing and sending out mass e-mails, flyers, letters, and various other giveaways to clients and partner realtors, as well as supporting and coordinating mortgage closings.

    Prepared files for lender/underwriting submission using Calyx Point, including all introduction, commitment and closing letters to clients, realtors and attorneys, while completing required compliance documentation, organization, and updating of company pipeline.

    Provided administrative support for all office operations such as ordering of office supplies, maintenance, and IT hardware and software configuration.


Statewide Appliances Wappingers Falls, NY

Store Manager Nov 2001 Dec 2005

    Managed routine front and back-office store operations, supervising warehouse staff to ensure timely and accurate receipt of goods, executing monthly merchandising plans to address seasonal market demands, administering payroll and budgets, while maintaining accurate financial records and daily bank deposits.

    Provided HR support in screening, hiring, and training new employees to maintain compliance with performance metrics and customer service quality standards.


Education & Credentials



B.S. in Biology, GPA: 3.0 (Expected 2018, 50 Credits completed)


Professional Affiliations

    Xxxxxx Association of REALTORS (2002 Present)

    Harr Shane Foundation (2000 Present)

    National Associate of Realtors | Xxxxxx County Association of Realtors


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