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Accomplished multi-unit management leader with a consistent, proven track record of success.
Valuable, hands-on experience in the convenient store industry, operating up to nine different locations.
Stellar ability to build and lead a team and bring out the best in individuals to maximize their potential.
Excellent listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of prospective and existing customers as well as co-workers.
New Business Development Team Building/Leadership Operations Management
Profit and Loss Staff Training Marketing/Advertising
Merchandising Interviewing & Hiring Inventory Control
Double Quick Inc. Mar. 1992-May 2017
Oversaw operations of up to nine convenient stores offering branded foods as well as deli service.
Monitored daily profit and loss of all locations and worked closely with other leaders to achieve revenue, profit margin, customer service and operations goals.
Interviewed potential candidates for employment opportunities, including store management candidates.
Hired and trained new team members on best practices of operations to achieve success.
Conducted reviews of employee performance to identify areas for improvement.
Ensured all stores met company guidelines and passed local health and safety inspections.
Trained new employees 12 times per year over a three-day period on best practices of sales, customer service, merchandising, operations, staffing and problem solving.
JR Food Marts of America Inc. Feb. 1982-Mar. 1992
Led multiple company locations to achieve revenue, profit margins and customer service goals.
Motivated, mentored and coached team members to maximize their potential and excel.
Educated new franchisees as part of a training school so they learned all aspects of operations.
Observed and mentored new franchise owners on-site at their location to perform additional training.
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