- 847 Bishop Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Project Manager / SCRUM Master

Qualifixxxxxxtions Profile

    Self-assured and achievement-driven management professional and SCRUM Master with more than 7 years providing high-performance client service, project management, and business management support in the IT solutions industry.

    Detailed, analytixxxxxxl and methodixxxxxxl with critixxxxxxl and innovative thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking and prioritization abilities to achieve outstanding results.

    Effective people management and interpersonal communixxxxxxtion skills that help in forging collaborative multifunctional engagements across diverse ethnicities and demographics in attaining shared commitments.

Key Expertise

    IT Resource Management

    Relationship Management (Clients, Project Stakeholders, & Suppliers)

    Technixxxxxxl Service Support

    Continuous Quality Improvement

IT Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Process/Workflow Improvement

    Waterfall/Kanban/Agile /Scrum Methodologies

    Lean 6-Sigma Methodologies

    Stress & User Acceptance Testing

    Post Project Support & Review

Technixxxxxxl

    OS: MS Windows (XP.7/8/Vista), UNIX/Sun Solaris,

    Apps: HP ALM, JIRA, Rally, & IBM ClearXxxxxxse

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), MS Projects, Visio

    Development Tools: HTML, Java, Java Script, VBScript, UNIX Shell Scripts, Flex, ASP.net, ASL, SQL, & VSS

    ERP: SAP/R3 CRM module, Oracle E- biz 10g, 11i and r12, (OM, P2P, GL & INV)

    Business Intelligence

    MS SharePoint Collaborative Apps

Professional Experience

NetApp Ÿ Sunnyvale, XXXXXX

Major Accomplishments

    Oversaw 4 successful consecutive system release cycles, increasing content by 20%, decreasing bugs by 30%, and assuring improved functionality with each cycle.

Project Management

    Managed system release projects, IT resources, and changes to project scope at each Sprint release providing timely and concise communixxxxxxtions to both project and client leadership on project status, risks and mitigation plans.

    Managed full System Development Life Cycle (SDLC) project implementation under fast paced, deadline driven environments, while using rally-to-track status, stories/features, milestones, velocity, burndown rates, risks, and testing in managing projects.

    Conducted post project reviews, identifying process gaps and failures for future remediation towards continuous process and quality improvement.

Staff Development & Relationships Management

    Mentored and coached peers and project teams on Scrum and Agile practices resulting in improved estimation by 25%

    Collaborated with project sponsors to ensure compliance with expected deliverables, resolve issues, and mitigate risks to successful product release launches.

Major Accomplishments

    Leveraged knowledge in Agile/Scrum practices to boost project management efficiencies, increasing deliverables velocity by 30% within the 2 sprints of Agile adoption.

    Served as Scrum Master for 14 releases, each delivered on time with no critixxxxxxl bugs on production

Business Operations Support & Process Improvement

    Managed sprint reviews ensuring successful solution delivery for new initiatives likes Service Oriented Architecture (SOA) while streamlining transactional procedures for CRM and SAP/ERP systems in the Customer Service dept.

    Reviewed existing systems development processes and collaborated with stakeholders, developers, project managers and SME s to develop and implement more efficient and cost-effective business processes.

    Managed product and sprint backlog, working extensively on Estimating the User Story effort and priority.

    Managed alloxxxxxxted budgets, monitoring cost, schedule and resource variances.

    Engaged SMEs, developers, and end-users in configuring development, test and deployment processes in the Agile methodology, coordinating with project managers to ensure efficient and seamless project management.

    Oversaw release UAT, identifying failures and esxxxxxxlating issues for prompt and effective resolution.

- 847 Bishop Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Align Technologies Ÿ San Jose, XXXXXX

Major Accomplishments

    Implemented Kanban principles that resulted in Cycle time reduction by 20%, increasing team's throughput in less than 8 weeks, and enabling more release schedules that improved release productivity by 25%.

Project Management Support

    Liaised with SME s, project managers and stakeholders to ensure SFDC implementation accuracy while developing training materials for end users and client IT group.

    Assisted project teams in prioritizing backlogs with resource planning and effective estimation for each iteration.

    Facilitated project retrospectives, sharing metrics and identifying opportunities for process improvements.

System Testing

    Managed UAT and system stress tests, analyzing functional system specifixxxxxxtion, mapping system requirements to test xxxxxxses to maintain requirements traceability matrix (RTM), and collaborating with en d-users to develop test plans, strategies, scenarios, and xxxxxxses.

    Provided input and technixxxxxxl support in testing online customer portals where Clients submit and monitor their xxxxxxses via Salesforce CRM s customer portal, a Web-based self-service solution.

    Participated in E2E functional testing through intense integration for Leads and Opportunities.

Relationship Management

    Established and maintained productive professional relationships with various business and technology groups that enabled successful project development, implementation, and maintenance.

    Collaborated with onshore and offshore teams for execution and debugging.

Systems Administration Support

    Migrated data from legacy systems to Salesforce using Data Loader and SQL server. Configured and administered Salesforce.com daily support and reporting analytics for Sales and Supports teams.

    Designed/deployed custom tabs, validation rules, approval processes, and auto-response for automating business logic.

    Customized reports and dashboards to track productivity of business centers and their sales team.

Technichem Ÿ Boise, ID

Major Accomplishments

    Developed and implemented CRM programs that expanded small-to-medium client base 15% in 6-8 months while improving support service level by 20%.

Operations Management

    Responsible for IT budgets and long term planning of future system upgrades and equipment replacement.

    Managed inventory of IT equipment parts and supplies, ensuring high availability in maintaining IT hardware and software resources.

    Established department goals that grew customer base, revenues and new aftersales Service Management revenues.

    Managed and resolved issued, esxxxxxxlating to product management and development as needed.

    Oversaw creation and implementation of Customer-Oriented Satisfaction program that assessed SWOT for technixxxxxxl support policies and procedures.

    Identified IT industry and product development trends, providing tactixxxxxxl direction to IT planning in addressing user needs and technixxxxxxl support challenges.

    Implemented and consistently improved help desk procedures that assured timely response to users.

    Provided technixxxxxxl assistance to employees in maximizing use of computing resources.

Eduxxxxxxtion & Credentials

Bachelors of Arts, DELHI UNIVERSITY

Professional Training & Certifixxxxxxtions

    CSM (Certified Scrum Master)

    Certified SFDC Administrator (ADM201)

    Diploma in Computer Applixxxxxxtions (CEC