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Driven, focused, and knowledgeable Strategic Leader with several years of experience in leadership/management roles along with an exceptional background in overseeing daily operations related to surveillance operations. Experienced in working within cross-functional teams, providing training related to surveillance standards, and ensuring standard operating procedures are followed. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.

Surveillance & Counter-Surveillance Team Leadership Role-Playing Strategies Training/Coaching

Project Management/Coordination 35 mm, Digital Photography, Video Customer Service/Support

Process Improvement Oral/Written Communication Attention to Detail Time Management

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Perform surveillance at several 7-11 locations, identify and apprehend shoplifters, detain subjects for questioning, and obtain available evidence

  Play a lead role in overseeing front-end operations, ensure standard operating procedures are followed, perform spot checks on purchases, and manage CCTV/Clickit systems

  Oversee surveillance and counter-surveillance training which includes completing role playing training to include profiling and data collection

  Utilize superior communication and interpersonal abilities to successfully build rapport with students and third-party individuals

  Lead surveillance operations within the organization which centered on supervising cross-functional teams and managing surveillance projects

  Design and implement surveillance specific best practices, diffuse escalated customer service situations, and complete role-playing exercises

  Managed surveillance training and instruction within a successful consulting organization which required superior written and oral communication abilities

  Performed detailed industry research, implement appropriate training strategies, and provided individualized training as needed

Yyyyyy x. yyyyyy

  Oversaw surveillance projects within the organization which included leading both surveillance and counter-surveillance training in addition to completing role playing services such as profiling and data collection

  Provided 35 mm, digital photography, and video in addition to implementing counter-terrorism training

  Supported four training cycles which included performing role playing actions of suspected terrorists, evaluating student performance, detecting suspicious activity, and developing appropriate strategies to neutralize the threat