- xxxxxx W Cheery Lynn Rd Ÿ Avondale, AZ 85395 ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 23 years providing high-performance sales, customer service, administration, and retail operations management in the healthcare and hospitality industry. I am currently with CVS/Caremark as a Clerk/Cashier following a tenure as Pharmacy Technician. Prior to this, I managed my own business as a Day Care Provider, after serving Barnett Management Co (parent company of Burger King) and the Boston Market as Assistant Manager. For more details, please take a moment to go through my resum .

In leveraging my managerial and administrative competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven leadership excellence. In addition, I also offer my social and interpersonal communication skills that help build relationships with the people I work with, including customers, senior management, vendors, and industry professionals that promote repeat business, create a market-driven reputation, and foster a harmonious collaborative work environment with colleagues and subordinates in achieving shared commitments.

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- xxxxxx W Cheery Lynn Rd Ÿ Avondale, AZ 85395 ( (xxx-xxx-xxxx * abc@xyz.com

Retail Management ▪ Office/Staff Administration

Qualifications Profile

    Self-assured and results-driven management professional with more than 23 years providing high-performance sales, customer service, administration, and retail operations management in the healthcare and hospitality industry.

-    Proven dedication to process efficiencies in delivering outstanding customer service that create cost advantage while strategically growing a loyal customer base in highly competitive markets.

-    Flexible with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and communication skills that inspire confidence across diverse ethnicities.

Key Expertise

    Retail Sales Management

    Customer Service Management

    Operations Management

    Process/Workflow Improvement

    Event/Promotions Management

    Relationship Management (Customers, Public, & Suppliers)

    Policies & Regulatory Compliance (i.e., HIPAA, OSHA, etc.)

    Office & Staff Administration

    Records & Document Management

    Staff Supervision & Development

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

    Welcome each customer, assisting with merchandise inquiries and purchases, addressing complaints, and executing seasonal and promotional price changes and document counts.

    Maintain customer/patient confidentiality, ensuring compliance with company policies on cash register performance.

    Provided outstanding customer services, engaging with customers to promote a healthier lifestyle with relevant health information and medication details, while ensuring compliance with applicable Federal and State laws (i.e., HIPAA), regulations (i.e., OSHA), professional standards, and ethical principles, including adherence to workflow procedures.

    Delivered expected performance results, balancing quality and efficiency in all tasks, maintaining data accuracy, and consistently meeting inventory merchandising goals.

    Developed and executed developmentally-appropriate curriculum and teaching pedagogies that addressed all learning abilities, assisting children in achieving milestones in self-care, maintaining scholastic and behavioral records, and developing professional relationships with parents.

    Managed routine restaurant operations, planning and coordinating execution of daily catering events, and developing a sales and operations team that provided productive performance and efficient customer service.

    Provided front and back-office scheduling, merchandise procurement, vendor management, and payroll administration.

    Managed restaurant operations in providing customer services while maximizing resources in meeting sales and profitability targets, developing front and back office staff in meeting productivity standards, inventory management, invoicing, payroll administration, and ensuring compliance with policies and procedures.

    Managed a team tasked with staff recruitment and development, conducting performance evaluations, implementing wage incentives, and providing payroll and benefits administration.

    Responsible for routine operations and daily sales of 4 restaurants generating over $4.5M, leveraging competencies in sales, marketing, merchandising, and staff development.

    Oversaw administrative support, providing task scheduling, product ordering, invoicing, and payroll administration.

Education & Credentials

    B.A. in English, NORTHERN ARIZONA UNIVERSITY Flagstaff, AZ (2016)

    A.A. Legal Assistant, Legal, LAMSON JR. COLLEGE Tempe, AZ (1992)

Professional Training & Certifications

    McDonald s Owner/Operator Certificate (2001)