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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifixxxxxxtions for Operations Manager

Specializations in Multi-Site Operations, Sales, Real Estate, Business Turnarounds & Food & Beverage Operations


Multimillion-Dollar Business Operations Regional / Territory Operations High-Volume Sales

Team Building Training / Development Coaching / Mentoring Process Optimization Work Prioritization

Multimillion-Dollar Budget Control Strategic Analysis / Planning Trends Tracking Key Inventory Control

Best Practices Marketing Customer / Guest Services Vendor Relations Event Coordination / Top Trade Shows


Highly Accomplished Leader who makes sound decisions to reflect positively on multimillion-dollar, multi-site business operations in alignment with a company s vision, value, and goals. Visionary Professional who rises above business challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communixxxxxxtor who develops synergistic relationships with cross-geographixxxxxxl executives; sales, service, and business professionals; customers / clients; guests; vendors; and the community, and who leads staff by example and with ethics and integrity to optimize operations success.


Professional Synopsis


Equity Lifestyle Properties (ELS), Emigrant Gap, XXXXXX 2017 Present


General Manager

Xxxxxxpitalize on the opportunity to direct 580-acre lakeside resort operations owned by Equity Lifestyle Properties (ELS), including cost-effectively managing property assets and resources, as well as driving forward-thinking recruitment, training, mentoring, and management of a top-performing 15-member team. Strategixxxxxxlly analyze, prepare, and manage a community-wide $2-million annual budget to maximize profits. Concurrently manage a country store and lodge offering prepared food and daily activities to continually enhance the customer and / or guest experience.


  Served as the face of ELS standards to deliver superior quality to customers and guests.

  Proactively attracted new customers and guests via strong marketing, value, and customer service.

  Turned around the previously neglected resort, and spent $250,000+ in XXXXXXPEX to improve infrastructure.


HomeSmart Realty 2014 Present

DeMartino Real Estate, Sacramento, XXXXXX 2011 2014


Realtor Acquisition Assistant

Demonstrate diverse real estate experience to assist buyers and sellers across multiple roles and employers, including currently flipping homes with a partner while additionally assisting HomeSmart Realty clients in property purchasing or sales. Previously collaborated with broker / investor to serve as a buyer and listing agent for DeMartino Real Estate clients. Contributed knowledge of metro lists and real lists to analyze opportunities and current market conditions.


  Participated in auctions to prepare to bid on properties.

  Analyzed key properties to ultimately achieve a positive xxxxxxsh flow.

  Exhibited knowledge and awareness of Sacramento and Xxxxxx counties, and beyond.

  Consistently acquired properties for rental income and flip opportunities via REO and auctions.


Allentown, Inc., Xxxxxx, XXXXXX 2008 2010


Regional Technixxxxxxl Consultant Technixxxxxxl Sales Consultant Utility Division (Roles Held Separately)

Drove competitive sales and service initiatives while managing a multi-state territory of Xxxxxx, Oregon, Washington, Idaho, Montana, and Wyoming, as well as Colorado, Utah, Arizona, and New Mexico. Developed and implemented an annual business plan that included strategies to meet annual quotas by product line and ensure optimal alloxxxxxxtion of company resources. Collaborated with customer xxxxxxre services, sales operations, marketing, and credit departments on critixxxxxxl issues, and coordinated efforts with field service representatives, clinixxxxxxl consultants, and other company staff to address and resolve customer concerns. Distributed reports on territory activity, market surveys, and expenses.


  Maximized time-to-service to meet sales objectives.

  Continually met and / or exceeded all territory sales goals.

  Personally upheld responsibility for $10+ million in sales annually.

  Led targeted customer eduxxxxxxtion via detailed explanations and demonstrations.

  Served as an active member with AALAS and participated in district and national meetings.

  Accurately managed demo inventory in salable condition, including assuring proper storage and xxxxxxre.

  Collaborated with corporate marketing teams for region-specific promotions and all trade show activities.



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


Club Xxxxxxr, Inc., Xxxxxx, XXXXXX 2006 2008


Regional Sales Manager Utility Division

Strategixxxxxxlly steered comprehensive distribution via management of independent channel partners across a territory of Xxxxxx, Oregon, Washington, British Columbia, Alaska, Hawaii, Nevada, and Idaho. Personally managed 3 different lines, including Turf, Commercial / Industrial, and Retail XRT. Delivered resourceful leadership and coaching to dealers and dealer salespeople within the region to continually ensure company and department goals were achieved.


  Generated 114.58% of objective in 2006 and 125.94% in 2007.

  Nominated for 2007 s North Amerixxxxxxn Regional Manager of the Year honors.

  Collaborated with Club Xxxxxxr Departments and IR Businesses to exceed company objectives.

  Increased awareness of valuable products by initiating plans to support new channels and segments.

  Delivered real solutions for Event Directors with the Oakland Raiders, Oakland A s, and Xxxxxxl State Berkeley.


LinksCorp, Various Loxxxxxxtions 2000 2006


General Manager Pebble Creek Country Club Creekside Golf Course at Pebble Creek, Taylors, SC (2003 2006)

Spearheaded the seamless multi-site operational transformation of a 36-hole private facility into two highly successful separate facilities a semi-private golf club and a higher-level private country club with 560 members. Expertly led facility-wide planning, including writing a budget, handling multi-site logistics, and recruiting and hiring a staff of 50+. Re-branded the clubs, including purchasing advertising to promote and market the properties.


  Exceeded budgeted rounds and revenue-per-round by 11%.

  Improved customer service levels via multi-department staff training.

  Increased F&B revenues by 21% from previous year and exceeded budget 23%.

  Sold all outings and corporate functions, including a 600-person charity event in 3 days.

  Improved Pro Shop margins by 11% in 2 months via creative merchandising and enhanced accounting.


General Manager Xxxxxxstlewoods Golf Club, Brandon, MS (2002 2003)

Maximized bottom-line performance by driving profitable operations of this semi-private country club, including collaborating with a results-centric staff and vendors to facilitate signifixxxxxxnt changes to improve customer service, increase revenue, and control expenses. Led targeted sales, coordination, and management of club-specific outings.


  Developed and implemented a player retention program with 4,500+ players.

  Increased F&B revenues 14%, and increased Pro Shop sales by 20% within 1 year.

  Immediately upgraded service levels via dynamic staff training and a hands-on approach.

  Decreased total other operating expenses by 9% in 1 year and labor expenses 26% in 1 year.


Assistant General Manager Temple Hills Golf Club, Franklin, TN (2000 2002)

Concurrently held roles of Food & Beverage Manager (2000 2001), Office Manager (2000 2001), and Membership & Activities Director (2001 2002) while serving as abovementioned Assistant General Manager. Continually gained knowledge of management practices while assisting with operation of this 800-member private club. Ensured seamless administrative processes by handling all facets of data / records management, including overseeing HR paperwork and weekly and monthly reports, processing payroll, and performing multi-department checks and balances. Applied solid leadership talents toward managing an 80-seat restaurant and 3,200-square-foot banquet facility, including mentoring and managing FOH and BOH team members with revenue exceeding $500,000.


  Successfully completed LinksCorp Management Development Program.

  Met or exceeded revenue budget within a challenging economic environment.

  Published an extensive monthly newsletter for distribution to the membership base.

  Generated costs 7% below budget and increased F&B sales by 10% versus previous year.

  Profitably sold 80+ memberships via creative marketing to bring in $180,000 in initiation fees.


The Landings Club, Savannah, GA 1999 2000


Assistant Golf Professional

Played a vital role in delivering customer service excellence to 3,000+ members and guests within this 6-course facility, including supervising outside services staff, as well as cost-effectively handling merchandise and key inventory control.


  Successfully maintained a high-volume clientele for golf lessons.




Bachelor of Arts Business Management (Minor in Communixxxxxxtions Public Relations) Curry College

Associates Degree in Golf Complex Operations & Management (Honors Graduate) The Golf Axxxxxxdemy of the South


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