• Dynamic Leader who offers a background in System Administration, Security Analysis, Technical Support Engineering, Call Center Operations, Needs Analysis / Assessment, Breach Identification / Investigation, and Wireless Intrusions; contributes talents in Team Building, Training / Development, Workflow Prioritization, Customer Relations, and Compliance; and exhibits an ability to see the big picture within evolving IT areas.
• Top Performer who can make sound decisions to reflect positively on IT operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage and reduce security risk.
• Excellent Communicator who builds and sustains synergistic relationships with multi-site senior-level management, IT / business / operational staff, escalation engineers, end users, and customers, and leads technical teams by example and with integrity to meet and / or exceed system administration objectives.
• Ambitious Self-Starter who has been recognized with Ball Aerospace s 2004 Technical Excellence Award.

Windows NT ￨ 2000 ￨ XP ￨ Vista ￨ Windows 7 ￨ Server 2003 ￨ Advanced Server 2003

Server 2008 ￨ Server 2008 R2 ￨ Server 2012 ￨ Systems Administration ￨ Network Security ￨ VMware

VMware 4.1 / 5.1 / 5.5 / 6.x ￨ Office 2003 / 2007 / 2010 ￨ Active Directory

Shavlik Compliance ￨ Ecora ￨ SMS 2003 ￨ Symantec Net Backup ￨ GFI LanGuard

Websense ￨ Airtight ￨ EnCase ￨ Tipping Point ￨ Event Tracker ￨ RSA ￨ Shavlik ￨ Netcheck

Symantec Antivirus Server ￨ Rapid 7 ￨ Cisco VPN ￨ FirePass ￨ VMware 4.1 / 5.1 / 5.5 / 6.0

Terminal Services ￨ Hyper-V ￨ DHCP ￨ DNS ￨ Airtight WIPS ￨ Cisco ￨ 3com ￨ Dell Hardware ￨ HP Hardware

Technical Support Engineer

  Utilize broad scope of technical industry knowledge to proactively drive high-call volume support center operations success, including working on very simple to complex, multi-hour calls and web assignments.

  Demonstrate needs analysis / assessment skills in escalating calls as required and working with escalation engineer to resolve complex issues to meet and / or exceed caller objectives and achieve call satisfaction.

  Write new KBs and update various current ones with new information on solutions for common challenges.

Additional technologies and / or tasks:

vCenter 5.X and 6.x ￨ ESXi 5.x and 6.x

Security Analyst ￨ System Administrator EES LLC (2011 2013)

Security Analyst ￨ System Administrator 1-Source (2009 2011)

  Strategically steered implementation of Shavlik NetCheck Protect for patch management and application deployment, and Shavlik Compliance to verify and enforce adherence with diverse NIST standards.

  Proactively supported road warriors at customer sites using Cisco VPN and VMware View Client.

  Monitored inbound and outbound traffic on WAN using Palo Alto and Websense URL filtering.

  Coordinated team-based efforts to efficiently investigate possible security breaches, including using Encase for investigations of both workstations and servers, as well as monitoring and investigating wireless intrusions and facilitating airtight wireless security for wireless intrusion protection.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Security Analyst ￨ System Administrator EES LLC (2011 2013)

Security Analyst ￨ System Administrator 1-Source (2009 2011)

  Wrote custom VBScript and advanced batch files to complete various workstation and / or server tasks.

  Used Websense and TippingPoint to prevent any possible intrusions into the network infrastructure, and used OUO information for investigation and blocking in Websense and TippingPoint.

Additional technologies and / or tasks:

VMware 5.1 ￨ RSA SecurID Administration ￨ Database Administration SQL Server 2000, 2005, and 2008

OS and Application Issues Troubleshooting ￨ Cisco Switch Configurations ￨ New Server Deployment

Windows 2003 and 2008 Server Administration ￨ Symantec DLP ￨ Active Directory Management

Security Analyst ￨ System Administrator EES LLC (2007 2009)

  Played a vital role in facilitating SMS 2003 for patch and application deployment, including facilitating Shavlik NetCheck Protect for patch management and application deployment, as well as Shavlik Compliance to verify and enforce machine compliance with NIST standards for optimal systems success.

  Expertly coordinated, set up, and / or modified comprehensive existing security policies and procedures.

  Used Websense and TippingPoint software to prevent any possible intrusions into the network infrastructure, and used OUO information for investigation and blocking in Websense and TippingPoint.

  Led support for road warriors at customer sites using Cisco VPN and VMware View Client, along with managing group policy settings and verifying government standards compliance using Shavlik Compliance.

  Monitored high-volume inbound and outbound traffic on WAN using Palo Alto and Websense URL filtering.

  Wrote custom VBscript and advanced batch files to complete security tasks on workstations and servers.

  Investigated possible security breaches and used Encase for workstation and server investigations.

Additional technologies and / or tasks:

VMware 4.1 ￨ Windows 2003 and 2008 Server Administration ￨ Active Directory Management

Database Administration SQL Server 2000, 2005, and 2008 ￨ RSA SecurID Administration

Senior Computer Technician ￨ System Administrator

  Applied solid leadership skills toward managing a 6-member team, including planning tasks to meet goals.

  Demonstrated sharp analytical abilities toward providing 2^nd and 3^rd level support on complex IT issues, including providing maintenance and / or troubleshooting for remote office sites encompassing LAN / WAN, server, and workstations, as well as serving as a valuable point-of-contact for all remote offices.

  Spearheaded new policies and procedures for technologies deployed within the infrastructure.

  Deployed and maintained Windows XP SP2 firewall settings and critical patches using SMS 2003.

  Developed corporate-wide desktop images using Ghost.

Additional technologies and / or tasks:

Cisco VPN Client ￨ F5 FirePass ￨ Cisco Switch Configuration ￨ SQL Server 2000 Database Administration

Windows 2003 and 2008 Server Administration ￨ Active Directory Management

Windows NT 4.0, 2000, and 2003 Server Administration ￨ VMware 4.1

Degree Title University of Phoenix

Baccalaureate Studies Red Rocks Community College

ITIL Service Management ￨ VMware VCA-VCD