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Yyyyyy x. yyyyyy
xxx-xxx-xxxx ￨ Xxxxxx, XXXXXX xxxxxx ￨ abc@xyz.com
Profile
Customer-focused, service-oriented team player offering experience in broad industries ranging from retail and financial services to property management
Strong communication and interpersonal relation skills instrumental to productively interfacing with customers, senior management and team members
Sharp business acumen, with experience in wide areas of operations including administrative, project management, documentation production/processing, information systems management, financial, and quality assurance as well as regulatory, standards and policies/procedures compliance
Exceptional work ethic and high level of professional integrity
Computer savvy; able to rapidly learn new systems, programs and applications
Professional Background
Point of Sales Associate, Kohl's-Xxxxxx, XXXXXX; 2015
Provided world-class service in greeting customers and processing transactions
Drove sales by promoting and opening/activating company charge card accounts
Efficiently ticketed/re-marked and maintained merchandise
Analyst, Merrill Lynch Credit Corp.-Xxxxxx, XXXXXX; 1993-1997
Quality Assurance Analyst; 1996-1997
Progressed to deliver exceptions supporting monthly quality assurance reporting in compliance with stringent deadlines, quality control standards, Federal regulations, and secondary market guidelines
Proficiently audited complex loan origination and servicing files
Post Closing Analyst; 1993-1996
Contributed expertise in banking, mortgage lending, consumer credit, and regulatory compliance along with real estate law toward optimizing results in analyzing loans for proper documentation critical to securing company interest and obligating borrower repayment of debt
Additionally ensured compliance with Federal Truth-in-Lending Act, Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, and state-specific statute requirements along with internal policies and procedures.
Funding Analyst, Chemical Mortgage Co.-Xxxxxx, XXXXXX; 1993-1993
Effectively reviewed closed loan packages submitted to Chemical Wholesale for purchase to ensure compliance with internal and secondary marketing documentation and monetary standards
Shipper, Heigl Mortgage & Financial Corp.-Edina, MN; 1992
Efficiently prepared all non-servicing mortgages for shipment to private investors to meet aggressive timelines; included obtaining corrections and missing documents along with notifying secondary marketing of extension, re-lock or re-price requirements
Document Coder, Quorrum Litigation-Bloomington, MN; 1991-1992
Assisted in creating databases for large lawsuits by reviewing and coding business correspondence, corporate manuals and accounting documents
Shipper, DMR Financial Services, Inc.-Southfield, MI; 1991
Specializing in FHA and VA packages, prepared government loans for shipment to private investors
Assistant Manager, Preferred Properties-Gainesville, XXXXXX; 1985-1989
Collaborated with Manager in steering full-scope operations of rental apartment property business
Education
15 Credit Hours toward Masters in Information Studies, Xxxxxx State University-Online
Bachelor of Science in Business Administration-Finance, University of Xxxxxx-Gainesville
Associate of Arts Degree, Santa Fe Community College-Gainesville, XXXXXX
Community Involvement
Advocate, Medical/Therapy/Special Education Services
Volunteer, Exceptional Student Education Program/Greenland Pines Elementary School
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