- 11600 Rio Grande Dr Ÿ Frisco, TX 75033 ( (xxx-xxx-xxxx * abc@xyz.com

Executive Assistant ▪ Administrative Assistant

Qualifications Profile

    Self-assured and results-driven administration professional with more than 14 years providing high-performance office administration, customer service and operations support in the personal aesthetics business with early engagements in healthcare, hospitality and private law practice sectors.

-    Proven dedication to process efficiencies in administrative functions that enable the business to drive operational excellence in customer service management.

-    Detail-oriented, analytical and methodical with critical thinking to resolve issues involving professional relationships, administrative routines, customer service, and office operations. .

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

Professional Experience

    Provided strategic and tactical directions and leadership is managing a beauty care business, including administrative support to business operations covering inventory management and procurement of supplies, financial management, and document/records management.

    Built sustainable professional relationships with customers and suppliers to create a seamless satisfying customer experience while driving workflow efficiency across internal and external parties involved in the business objectives.

    Developed marketing collaterals such as PowerPoint presentations and fact sheets on company services that enabled the business to attract and win new customers.

    Worked on multiple film and runway projects, serving as a Texas state captain representing Texas stylists in various government and public events.

    Provided exceptional customer service for a hair salon business in accordance with company service quality policies and standards, addressing customer inquiries and issues personally or over the phone, scheduling appointments with over 15 stylists, and processing cash and credit payments.

    Updated the client database that enable stylists to provide customized service and maintain customer satisfaction.

    Leveraged complete knowledge of the salon s unique beauty care solutions to address specific customer requirements.

    Provided exceptional customer service and administrative support that ensured efficiency in office operations and resource management, scheduling doctor-client appointments, addressing patient inquiries and concerns, and organizing patient flow based on doctor preferences.

Verified and documented payments; updated existing files and created new medical records for patients.

    Provided administrative and clerical support to executives, managing and routing incoming calls to proper offices and staff, handling internal and external correspondences, and updating member databases, and creating a database guide using Excel for other secretarial and administrative staff to perform updates in their respective areas.

    Collaborated with several offices in developing content for a newsletter email on club news and events for members.

    Collaborated with paralegals in legal research and case management, and in preparing/finalizing motions, depositions, and other court and legal documents, while organizing office files that ensured quick access and retrieval.

Education & Credentials

    Courses in Business Management, BLINN College Station, TX2005 to Dec. 2007

    Courses in Political Science, TRANSYLVANIA UNIVERSITY. Lexington, KY2004 to June 2005

Professional Training & Certifications

    Microsoft Office Specialist Certification Training, 2017

    Cosmetology License, 2009 to May. 2012 | OGLE HAIR, SKIN, & NAILS | DALLAS, TX

Professional Affiliations

    Member: American Society of Administrative Professionals

    Member: The Association of Executive & Administrative Professionals